Hvala vam na e-poruci zajedno sa dokazima, tim za podršku Jackpot Hunter.
Dragi raj23rau12shan,
Razumem vašu frustraciju čitavom situacijom i mogu se složiti sa vama da je kazino tim mogao da razjasni situaciju davno, ali kao što je gore pomenuto, novo rukovodstvo je preuzelo kazino i tek nedavno razmatra prošle slučajeve.
Dobio sam dokaz da je poslednja aktivnost igranja na vašem nalogu bila 7. avgusta 2023. godine, kada je vaša poslednja opklada na igru Tome of Madness rezultirala gubitkom, ostavljajući vaše stanje na nuli. Nije bilo nikakvih daljih aktivnosti na vašem nalogu sve do zatvaranja vašeg naloga, što je bilo 5. oktobra 2023. Sav prethodni način igranja do 7. avgusta 2023. kada je stanje na vašem nalogu dostiglo nulu izgledalo je normalno i u skladu sa standardnom aktivnošću . Ne mogu baš da komentarišem vašu izjavu da niste vi igrali, ali s obzirom na to da bi trebalo da budete jedini koji ima pristup svom nalogu i da je vaša odgovornost da zaštitite svoje podatke za prijavu od pristupa treće strane, pretpostavlja se da sve radnje na vašem nalogu ste izvršili vi.
Stanje na vašem nalogu je potrošeno tokom vaše igre, i nažalost, nema sredstava koja vam kazino može vratiti.
Razumem da ovo možda nije ishod kojem ste se nadali, ali nismo pronašli nikakvu grešku od strane kazina.
Nažalost, nakon prikupljanja svih potrebnih informacija primorani smo da odbijemo ovu žalbu. Žao nam je što nismo bili u mogućnosti da vam pomognemo sa ovim, ali molimo vas da nas kontaktirate ubuduće ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom i mi ćemo se potruditi da vam pomognemo.
Srdačan pozdrav,
Michal
Casino Guru
Thank you for your email along with the evidence, Jackpot Hunter Support Team.
Dear raj23rau12shan,
I understand your frustration with the whole situation, and I can agree with you that the casino team could have clarified the situation a long time ago, but as was mentioned above, new management has taken over the casino and is reviewing past cases just recently.
I was provided with evidence that the last gameplay activity on your account was on the 7th of August 2023 where your last bet on the Tome of Madness game resulted in a loss, leaving your balance at zero. There was no further activity in your account whatsoever until the closure of your account, which was on the 5th of October 2023. All previous gameplay leading up to the 7th of August 2023 where your account balance reached zero seemed normal and in line with standard activity. I can't really comment on your statement that it was not you who played, but given that you should be the only one with access to your account and it's your responsibility to safeguard your login details from a 3rd party access, it is assumed that all actions on your account were conducted by you.
Your account balance was depleted through your gameplay, and unfortunately, there are no funds the casino can refund to you.
I understand this may not be the outcome you were hoping for, but we haven't found any wrongdoing on the part of the casino.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
Best regards,
Michal
Casino Guru
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