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The game thunder of Olympus was working and than I won free spins feature and half way thru the game started saying internal error contact support. This was on the 14th and I have contacted them and still no result just excuses of waiting for the creator to respond and constant rude customer support. I just want my winnings from that game please help me. Also I have been on other casino sites and the game works fine.

Dear Darleen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Let me ask you a few more question before we would try to contact the casino. Are the bonus round somehow shown in your betting history? Can you assure us that you hadn't any conection issues during the gameplay? Could you make a screeshot or capture the relevant issue? Also please if you have any other evidence or conversation with the casino regardign this issue, please send it to nikolas.b@casino.guru. Looking forward to your answer.

Best reagards,

Nick

Dear Darleene,

You haven't answer any of my previous question. Please note that we will need more information which can be used to build the case on. Please answer my previous question so we can process in the complaint.

Dear Darleen,

If we won't get any respond within the next 7 days, we will be forced to reject the complaint.

The complaint will be now rejected for the above mentioned reason.