Dragi uevertonbranzao,
Više puta sam pokušavao da kontaktiram kazino, ali nisam imao uspeha. Bojim se da se ne može mnogo postići bez saradnje sa njegove strane. Potpuno razumem vaše uzbuđenje zbog tako pristojnih dobitaka, i mogu da zamislim da čak ni dodatni depozit ne bi predstavljao značajan problem kada bi bio siguran da ćete dobiti dobitak; međutim, naišli smo na slične slučajeve u kojima su se novija kazina, kojima nedostaje solidna evidencija uspešnih isplata i nedostatak transparentnih detalja o licenciranju, nažalost pokazala kao lažna. Ja bih toplo savetovao da ne vršite bilo kakva dalja plaćanja kazinu, jer je velika verovatnoća da kazino uopšte neće obraditi uplate i da će dovesti do daljih gubitaka za vas samo ako im pošaljete još novca.
Pošto kazino radi bez važeće licence i ne odnosi se ni na jednu ADR uslugu, nema ovlašćenja za igre na sreću kojoj se možete obratiti.
Označiću žalbu kao „nerešenu" u našem sistemu. Razumem da ovo nije zadovoljavajuće rešenje za vaš problem. Međutim, smanjenje rejtinga uzrokovano nerešenim žalbama moglo bi pomoći da se promeni pristup kazina. Ako kazino odluči da reaguje, ponovo ćemo otvoriti žalbu i bićete obavešteni putem e-pošte.
Mogu samo da vam preporučim da birate kazina prema njihovim recenzijama i ocenama u budućnosti kako biste minimizirali ovakve situacije. Žao mi je što ovom prilikom nismo mogli biti od veće pomoći.
Srdačan pozdrav,
Michal
Casino Guru
Dear uevertonbranzao,
I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. I completely understand your excitement about such decent winnings, and I can imagine that even the additional deposit would not pose a significant issue if it were sure you would receive the winnings; however, we have encountered similar instances where newer casinos, lacking a solid track record of successful payouts and a lack of transparent licensing details, have regrettably proven to be fraudulent. I would strongly advise against making any further payments to the casino, as it is highly probable the casino will not process the payments at all and will only result in further losses for you if you send them any more money.
Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.
I can only recommend you choose casinos by their reviews and ratings in the future to minimize situations like this. I am sorry we could not be of more help on this occasion.
Best regards,
Michal
Casino Guru
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