Dragi alekander1993,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem.
Možete li da otpremite snimke ekrana koje ste poslali uz žalbu u višoj rezoluciji? Bojim se da ne možemo da ih pročitamo kako treba. Ovde možete postaviti snimke ekrana u višem kvalitetu ili ih možete poslati na _KSKSKSKSKS_0@email.kkkkk .
Možete li takođe da navedete kada ste tačno obavestili kazino o svojoj zavisnosti od kockanja? Da li ste tražili da se vaš nalog zatvori?
Možete li da nam kažete da li ste prošli KIC verifikaciju? Da li ste dali kazinu tačne i potpune lične podatke kada ste se registrovali i popunili svoj profil?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear alexander1993,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem.
Could you please upload the screenshots you sent with your complaint in a higher resolution? I'm afraid that we are unable to read them properly. You may either post the screenshots in a higher quality here, or you may send them to veronika.l@casino.guru.
Could you also specify when exactly you informed the casino of your gambling addiction? Have you requested your account to be closed?
Could you please advise if you passed the KYC verification? Have you given the casino true and complete personal information when you registered and filled out your profile?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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