Draga Dominika,
Cenimo vašu pomoć u rešavanju slučaja.
Nakon detaljne istrage Girishovog zahteva za povlačenje, otkrili smo da je transakcija bila neuspešna zbog problema sa bankom.
Prema podacima koje je dao provajder, utvrđeno je da je došlo do greške na strani banke, što je rezultiralo neobradom povlačenja. Naš tim je odmah vratio sredstva na Girish gaming bilans kao kompenzaciju za nastalu situaciju.
Pored toga, igrač može da podnese novi zahtev za povlačenje, koji će biti obrađen sa naše strane što je pre moguće.
Žao nam je zbog situacije na strani provajdera, ali smo se potrudili da je rešimo na najbolji mogući način.
Hvala na saradnji.
S poštovanjem,
Tom
Predstavnik JungliVin kazina
Dear Dominika,
We appreciate your assistance in resolving the case.
After a thorough investigation of Girish's withdrawal request, we have found that the transaction was unsuccessful due to issues with the bank.
According to the data provided by the provider, it has been identified that there was an error on the bank's side, resulting in the failure to process the withdrawal. Our team promptly refunded the funds to Girish gaming balance as compensation for the situation.
In addition, the player can make a new withdrawal request, which will be processed from our end as quickly as possible.
We are sorry for the situation on the provider's side, but we have made every effort to resolve it in the best possible way.
Thank you for your cooperation.
Sincerely,
Tom
Representative of the JungliWin Casino
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