King Billy Casino (Malta) - Igrač je izgubio pristup svom računu.

I made a first deposit of € 100 through trustly to the casino but I can't log in at all. I was still trying to deposit € 10 to get into my account, but that didn't help either. I have not received the account confirmation email, after which the login should be successful. Customer service says they sent the link, but it hasn't arrived.

Tein ensitalletuksen 100 € trustlyn kautta casinolle mutta en pääse kirjautumaan sisään ollenkaan. Yritin vielä tallettaa 10 € jotta pääsisin tililleni, mutta sekään ei auttanut. En ole saanut tilin vahvistusviestiä sähköpostiini, minkä jälkeen kirjautumisen pitäisi onnistua. Asiakaspalvelu sanoo lähettäneensä linkin, mutta perille se ei ole kuitenkaan tullut.

Dear Matti,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Has the deposit been credited to your casino account? Do I understand correctly that you didn't place any bets?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Matti,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.