King Billi Casino mi stalno daje trčanje oko validacije SOV/SOF. Ja sam samozaposlen, tako da nemam platne papire. Dao sam izvode iz banke, fakture, a oni stalno odbijaju moju dokumentaciju iz novih razloga.
Moj identitet je potvrđen, bankovni izvodi su validni, ali pošto će moji klijenti nekada platiti delimične iznose po fakturi, nisu u mogućnosti da sami provere ove podatke. Poslao sam dokumentaciju u kojoj čak ističem i delimične isplate, i iako priznaju da se neke od njih pojavljuju, izgleda da žele validaciju na osnovu toga da svaka faktura mora da bude navedena u izvodima i tačan iznos, što naravno nije moguće na osnovu prirode načina na koji moji klijenti plaćaju.
Dao sam sve što je traženo, i više od toga, i otišao sam iznad onoga što bi trebalo da bude potrebno da se ovo potvrdi.
Čini mi se da rade sve što mogu da izbegnu isplatu 900 evra, iako sam od otvaranja računa deponovao ukupno 1400+ evra.
Takođe su napisali da imam 30 dana da dostavim KIC informacije, ali oni to žele pre obrade povlačenja.
King Billy Casino keeps giving me the run around in the validation of SOW/SOF. I am self employed so don't have pay stubs. I have provided bank statements, invoices and they keep rejecting my documentation based on new different reasons.
My identity has been confirmed, bank statements are valid, but since my customers sometime will pay partial amounts to an invoice, they are not capable of verifying this information on their own. I have sent documentation even highlighting the partial payments, and even though they acknowledge that some of them show up, they seem to want a validation based on every invoice having to be named in the statements and on the exact amount, which is naturally not possible based on the nature of how my customers pay.
I have provided everything asked for, and more, and I've gone above and beyond what should be required to get this verified.
It seems to me they are doing whatever they can to avoid paying out the 900 Euro, even though I deposited a total of 1400+ euro since opening my account.
They also wrote that I had 30 days to provided KYC information, but they want this before processing the withdrawal.
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