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Hello, I have won 2000000 nr which I attempted to withdraw. After my wins, I requested a withdrawal. The staff who worked there delayed it by saying it will be resolved. I have closed my account because it was poorly managed, and there were lies about when the money will be paid out.

Can I get help with this issue?

Hej jag har spelat hem 2000000 nr som jag försökte ta ut. Jag har efter vinster begärt uttag, personalen som jobbade där som fördröjde genom att säga att det kommer lösa sig. Jag har stängt av kontot pga att att det dåligt skött, och lögner om när ska pengarna betalas u

Kan man få hjälp med ärendet?

Hello Jsk963,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? Since when is your account closed and since when is the withdrawal pending? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi, I have no idea when the account was verified, I played using bank id. I won the money from my own funds and not a bonus, of the winnings I took out a total of SEK 200,000 as they had a maximum withdrawal of SEK 50,000 every 24 hours. I first tried with withdrawals of 400000-500000 something they delayed and did not accept at withdrawal, I had contact with them via chat and phone calls but no response when they could approve the withdrawal. I closed the account when I didn't get help with the withdrawal, but this ended with me blocking my social security number on stop playing. The winnings were made in the month of January 2023 and the last contacts with them were in the month of February last year.

Hej, jag har ingen aning när kontot blev verifierat jag spelade med hjälp av bank-id. Jag vann pengarna av egna ademedel och inte bonus, av vinsterna jag tog ut sammanlagt 200000 kr då de hade max uttag på 50000 kr varje 24 timmar. Jag försökte först med uttag på 400000-500000 något de fördröjde och inte accepterade vid uttaget, jag hade kontakt med dem via chatt och telefonsamtal men utan respons när de kunde godkänna uttaget. Jag stängde kontot när jag inte fick hjälp med uttaget utan detta slutade med att jag blockerade mitt personnummer på sluta spela. Vinsterna gjordes januari månad 2023 och senaste kontakterna med dem var februari månad förra året.

Hi, I have received a transaction history from Lucky Casino via chat, my larger requested withdrawals are not listed. The date I can change the last transaction according to their document was 20220109 and not 2023, they are right there but I made larger withdrawals than their maximum of SEK 50,000 per day. They then said to wait to be approved and it never was.

Hej, jag har fått en transaktionshistorik av Lucky Casino via chatt, mina större begärda uttag står inte med. Datumet får jag ändra senaste transaktionen enl deras dokument var 20220109 och inte 2023 där har dem rätt men jag gjorde större uttag än deras max 50000 kr per dag. De sa då att vänta på att bli godkänt och det blev det aldrig.

Hello Jsk963,

Are there any screenshots created of your balance or pending withdrawals before your account was closed? Please forward any kind of evidence or communication with the casino to nikolas.b@casino.guru.

Hi, unfortunately I don't have screenshots of withdrawals larger than 50,000, that's what I got from Lucky Casino, but I made significantly larger withdrawals like 480,000 the first time, then I've made withdrawals of over SEK 1,000,000 but which they don't want to report. Sending their transaction history. I have requested via chat all requested withdrawals they would return via email have not yet received a response.

Hej, jag har tyvärr inte skärmdumpar på större uttag än 50000 det är vad jag har fått av Lucky Casino men jag gjorde betydligt större uttag som 480000 första gången sen har jag gjort uttag på över 1000000 kr men som de inte vill redovisa. Skickar deras transaktionshistorik. Jag har begärt via chatt alla begärda uttag de skulle återkomma via mail har ej än fått svar.

We apologize, but we are unable to further assist you with your request. Due to the significant time that has passed since the incident you described, which is over one year ago, we are unable to investigate further. Our policy prohibits us from pursuing cases classified as "cold cases" as gathering evidence and reconstructing a timeline becomes highly challenging, if not impossible.