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Dear gerardobrenga,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened based on a few screenshots.

Thank you in advance for your reply.

Best regards,

Kristina

Hi, they wrote me telling me that I was in their wip category with 100 chf bonus + 200 on the 25th of the month I waited and they didn't send me anything

Ciao mi hanno scritto loro dicendomi che ero nella loro categoria wip con 100 chf di bonus +200il 25 del mese ho aspettato ed non mi hanno mandato nulla

Thank you for your reply, gerardobrenga. I see that the support agent informed you, that the email has been sent by mistake. I apologize, but we cannot force casinos to give out bonuses that players are not eligible for or to ask casinos to give bonuses they are not able to credit to players.

Please, let me know if there is anything else I could help you with, or if I have overlooked something, otherwise, I am afraid I will be forced to reject this complaint.

Dear gerardobrenga,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.