Playamo Casino - Igrač se bori da povuče dobitak.

Hello, it's not a complaint at all. Before I won the money, the account came in fine. Now when I want to make a withdrawal, I haven't been able to do it several times. I have a card hanging and it throws me a selection over minifits and I don't even know what it is supposed to be MINIFITY. I still send documents and they still don't want to approve them. I don't know what to send them there so I can choose to win.

Dobrý den,neni to úplně stížnost.Dřív když jsem vyhrála peníze přišly na účet v pohodě.Teď když chci zadat výběr tak už mi to několikrát nešlo. Mám kartu visu a hází mi to výběr přes minifity a ani nevím co to má být to MINIFITY.Dokumenty pořád zasílám a stále mi je nechtějí schválit.Uz nevím co vše jim tam zaslat abych si mohla vybrat výhru.

Dear Petra,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Do I understand correctly that you have made successful withdrawals before? Which documents you have already provided? Did the casino specify the reason why they haven’t been approved?

Please, forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello, Petra P ***!

idly

Unfortunately we have to inform you that sent

the document (received_27.jpeg) was not approved.

Reason: Not requested.

I sent a document where the account number in the bank's application is photographed, which matches the payment card from which I made the deposit. And a photo of the deposit. They demand it there and do not want to approve it. send money to the account, arrived the next day.

Dobrý den, Petra P***!

line

Bohužel Vás musíme informovat, že zaslaný

dokument (received_27.jpeg) nebyl schválen.

Důvod: Not requested.

Odeslala jsem dokument kde je vyfocene číslo účtu v aplikaci banky,který se shoduje s platební kartou ze které jsem dala vklad.A foto vkladu.To tam požadují a nechtějí to schválit.Foto obcan.prukazu a karty schvalily hned.Ano dříve jsem neměla problém zaslat peníze na účet,přišly hned do druhého dne.

Dear Petra,

I hope everything is okay. Let me help.

You are requesting a payout through Mifinity, so you need your Mifinity account

verify. Upload a screenshot of your MiFinity account with your account details and

personal information visible in the screenshot. And another screenshot

your MiFinity account with the primary account email visible in the image

screen.

Upload the necessary documentation to your personal profile - Documents tab

and ask for another selection.

let me know if you have any questions.

This was sent to me. The problem is probably I want to make a selection via Visa so that it is sent to me, but there are only Mifinites on offer.

Bitcoin and the like will not collect it if I want it back in my money.

Milá Petra,

Doufám, že je vše v pořádku. Nech mě pomoct.

žádáte o výplatu prostřednictvím Mifinity, takže musíte svůj účet Mifinity

ověřit. Nahrajte snímek obrazovky účtu MiFinity s podrobnostmi účtu a

osobními údaji viditelnými na snímku obrazovky. A další snímek obrazovky

vašeho účtu MiFinity s primárním e-mailem účtu viditelným na snímku

obrazovky.

Nahrajte potřebnou dokumentaci do svého osobního profilu - karta Dokumenty

a požádejte o další výběr.

dejte mi vědět, pokud máte nějaké dotazy.

Tohle mi bylo zasláno.Problem asi je ze chci udělat výběr přes Visu aby mě to bylo zasláno ale v nabídce jsou jen Mifinity

Bitcoin a podobně jenze přes to to vybírat nebudu když to chci zpět v penězích na svůj účet.

Dear Petra,

I hope everything is okay.

I checked, a request was made, the problem was passed to the provider

payments.

Sorry for inconviences.

They sent me this in an e-mail + they sent me a reference number that I don't know what it is for. So I don't know if he's trying to work it out

Milá Petra,

Doufám, že je vše v pořádku.

Zkontroloval jsem, byl podán požadavek, problém byl předán poskytovateli

plateb.

Omlouvám se za nepříjemnosti.

Poslali mi tohle do e-mailu+ mi zaslali nějaké referenční číslo které nevím k čemu slouží. Tak nevím jestli se snaží to nějak vyřešit

Thank you for the updates, Petra. Let's wait for a few more days to see if the casino manages to resolve the issue. Please, keep us informed and let us know if there is anything new so we can proceed with this case accordingly. If there is no development, we will intervene.

Dear Petra,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.