Zdravo, prošlo je 10 dana otkako sam pokušao da podignem novac sa svojih betmaster računa i javlja mi se da imaju problema sa svojim platnim sistemom i provajderom. U kom trenutku će mi reći kada ću imati ove isplate??? Ko može da eskalira moj zahtjev, cijelo vrijeme u chat-u korisničke podrške mi odgovaraju isto, ovo uopće nije profesionalno i zbog vremena i ograničenja u njihovom sistemu dovoljno je da mogu podnijeti žalbu Profeco-u za kršenje usluge koju je prikazala vaša kompanija. Nadam se da me što prije riješe i da mi novac bude na računu što prije. Hvala.
Hello, it's been 10 days since I tried to withdraw the money from my betmaster accounts and it tells me that they have problems with their payment system and provider. At what point are they going to tell me when I'm going to have these payments??? Who can escalate my request, all the time in the customer support chat they answer me the same thing, this is not professional at all and due to the times and limits within their system it is enough to be able to file a complaint with the Profeco for the breach of service presented by your company. I hope please that they solve me as soon as possible and I can have my money in my account as soon as possible. Thanks.
Hola, ya van 10 días que intento sacar el dinero de mis cuentas de betmaster y me dice que tienen problemas con sus sistema y proveedor de pagos. En que momento me van a decir cuando ya voy a contar con dichos pagos??? Quien puede escalar mi solicitud, todo el tiempo en el chat de ayuda al cliente me contestan lo mismo, esto no es nada profesional y debido al los tiempos y limites dentro de su sistema es lo suficiente para poder meter una queja ante la Profeco por el incumplimiento de servicio que presenta su empresa. Espero por favor que me resuelvan lo antes posible y pueda tener mi dinero en mi cuenta lo mas pronto. Gracias.
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