pre 2 meseciOriginalPrevod
Napravio sam depozit sa 100% bonusa na prvi depozit i bonusa od 50 besplatnih okretaja, ali iz nekog nepoznatog razloga, kada sam okrenuo slot, bio sam blokiran da igram. Rečeno mi je da sam premašio iznos koji sam planirao da iskoristim i da više nisam u mogućnosti da igram. Kontaktirao sam podršku i rekli su da mogu da reše problem, ali na kraju nisam mogao da igram iznova i iznova.
U tom slučaju postoji vremensko ograničenje za 50 besplatnih okretaja, i ako ne želim da igram, tražim povraćaj novca, ali ne dobijam brz odgovor.
Ako mi je i dalje ostalo novca i ne mogu da igram, želeo bih da mi vratimo novac što je pre moguće.
Dodato 16. februara.
Podneo sam zahtev za povlačenje, ali je još uvek na čekanju.
I ne samo to, nego koliko god puta kontaktiram podršku, odgovora nema.
Igram onlajn kazina oko 20 godina i igrao sam u raznim onlajn kazinom, ali mislim da je ovo najgori onlajn kazino.
U tom slučaju postoji vremensko ograničenje za 50 besplatnih okretaja, i ako ne želim da igram, tražim povraćaj novca, ali ne dobijam brz odgovor.
Ako mi je i dalje ostalo novca i ne mogu da igram, želeo bih da mi vratimo novac što je pre moguće.
Dodato 16. februara.
Podneo sam zahtev za povlačenje, ali je još uvek na čekanju.
I ne samo to, nego koliko god puta kontaktiram podršku, odgovora nema.
Igram onlajn kazina oko 20 godina i igrao sam u raznim onlajn kazinom, ali mislim da je ovo najgori onlajn kazino.
- Trenutno nije pronađeno
- Stalno pravim greške i ne mogu da igram iako imam novca.
- Problem se neće popraviti.
- Uopšte nema odgovora podrške.
Automatski prevedeno:
777Onfire Casino
pre 2 meseci
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We appreciate you taking the time to voice your concerns, and we deeply regret the issues you've encountered with our services.
In reviewing the difficulties you've faced, including the bonus terms confusion and the challenges with your withdrawal request, we acknowledge several areas where our service did not align with the high standards we set for ourselves and our valued players:
Bonus Terms Misunderstanding: The complication began when bets exceeding our Bonus Terms and Conditions limit of 5EUR/CAD/USD/JPY were placed, leading to the unfortunate cancellation of your bonus. We apologize for any oversight in communicating these terms more clearly.
Account Balance and Refund: Following this, we aimed to address the situation by adjusting your account balance as a gesture towards resolving the matter. However, these funds were played, which, according to our policies, affects the eligibility for a refund as the adjusted balance was utilized.
Withdrawal and Account Verification: Your withdrawal request was also affected due to incomplete account verification. This step is crucial for ensuring the security and integrity of our platform and all our players. We regret any lack of clarity in how this process was explained or managed on our end.
We are committed to rectifying these issues and ensuring you feel supported and valued:
Direct Support Contact: Please reach out to us at support@777onfire.com for personalized assistance with your account verification and any other concerns. We're here to ensure a smooth and straightforward resolution process.
Account Review and Assistance: Should you feel there are further aspects of your experience that require attention, do not hesitate to inform us. We're dedicated to fairness and transparency and will thoroughly re-evaluate any actions taken on your account.
Clarification on Policies: Our team is at your disposal to explain any part of our terms and conditions, helping you to fully enjoy our games with confidence and peace of mind.
We're determined to take every necessary step to restore your trust and satisfaction. Your feedback is a crucial part of how we improve, and we're grateful for the opportunity to address and resolve your concerns.
Thank you for your patience and understanding. We look forward to reconnecting with you and working towards a positive resolution.
Warmest regards,
777onfire
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