pre 10 meseciOriginalPrevod
Nezadovoljan sam podigao 180€ 2. maja i vratili su mi novac na račun 14. maja, ponovo sam ga podigao i još se obrađuje. Razgovaram sa ćaskanjem uživo 2 nedelje i samo mi kaže da će me obavestiti, ali niko mi ne daje rešenje i ne razumem ga pošto sam već ranije podigao novac na svoj bankovni račun i nije bilo problem. Ažuriranje: Poslao sam sve potrebne dokumente u kazino i odobreni su 9.6.23., još uvek čekam da moj novac bude uplaćen na moj račun, korisnik: nachetes
6/21 mi kažu da mi neće dati moj novac jer je to drugi put da dobijam novac sa besplatnim bonusima, kakav prevarant, bez sumnje najgori kazino od svih
6/21 mi kažu da mi neće dati moj novac jer je to drugi put da dobijam novac sa besplatnim bonusima, kakav prevarant, bez sumnje najgori kazino od svih
Automatski prevedeno:
2
Paradise 8 Casino
pre 10 meseci
Thank you, Nachetes, for letting us know.
We are truly sorry to hear that you consider this a scam.
Please note that real-play never occurred in your account. You only deposited in order to activate your account to withdraw from a free chip you won. Once you activated your account with a deposit, you cashed out, and the winnings were sent to you.
We think it is more than fair to allow our customers to cash out winnings from a free chip without them ever playing for real, and therefore, and according to our T&Cs, you simply can't continue to cash out on free chips any further unless real-play is taking place first.
We can also see that your assigned account manager has sent you an email with an explanation.
Based on the fact that we did pay you when you were eligible for it, we find this review to be very unfair to us, and we kindly ask you to reconsider it.
Thank you and have a great day.
Paradise 8 Support
We are truly sorry to hear that you consider this a scam.
Please note that real-play never occurred in your account. You only deposited in order to activate your account to withdraw from a free chip you won. Once you activated your account with a deposit, you cashed out, and the winnings were sent to you.
We think it is more than fair to allow our customers to cash out winnings from a free chip without them ever playing for real, and therefore, and according to our T&Cs, you simply can't continue to cash out on free chips any further unless real-play is taking place first.
We can also see that your assigned account manager has sent you an email with an explanation.
Based on the fact that we did pay you when you were eligible for it, we find this review to be very unfair to us, and we kindly ask you to reconsider it.
Thank you and have a great day.
Paradise 8 Support
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