Kazino me je zamolio da verifikujem svoj račun, dokumenta su mi dobili 26. marta i do danas, što je prošlo 20 dana, ne verifikuje moj račun i ne daju mi da podignem novac. Od 5. svakodnevno im pišem da mogu da pomognu i jedino što mi kažu je „zahtevi se razmatraju u redu, zbog velikog broja zahteva, odgovor specijalista može potrajati . Čekajte odgovor, molim vas, vaš slučaj je u redu", ali prošlo je 20 dana otkako su verifikovali i zadržali moj novac, nijednom kazinu nije potrebno 20 dana da verifikuje nalog
The casino asked me to verify my account, they received my documents on March 26, and until today, which has been 20 days, they do not verify my account and they do not let me withdraw my money. Since the 5th, I have been writing to them every day so they can help and the only thing they tell me is "the requests are examined in queue order, due to the large number of requests, the response from the specialists may take a while. Keep waiting for the response, please, your case is in queue" but it has been 20 days since they verify and retain my money, no casino takes 20 days to verify an account
El casino me pidió verificar mi cuenta, se recepciono mis documentos el 26 de marzo, y hasta el día de hoy que son 20 dias no verifican mi cuenta y no me dejan retirar mi dinero, desde el día 5 que les escribo diario para que me ayuden y lo único que me dicen es " las solicitudes se examinan en orden de cola, debido a la gran cantidad de solicitudes, la respuesta de los especialistas puede demorar. Siga esperando la respuesta, por favor, su caso se encuentra en cola" pero ya son 20 días que no verifican y retienen mi dinero, ningún casino tarda 20 días en verificar una cuenta
Dragi Sergio,
Veoma nam je žao zbog neprijatnosti izazvanih dugim procesom verifikacije. Zbog odgovornog pristupa može biti potrebno neko vreme za prijem svih potrebnih dokumenata kao i njihovu detaljnu proveru, ali naši stručnjaci za bezbednost rade 24/7/365 kako bi sve zahteve obradili što je brže moguće po redosledu kojim su primljeni.
Želimo da proverimo vaš status verifikacije i da vam pomognemo da uspešno rešite situaciju, pa smo vas kontaktirali e-poštom da razjasnimo vaš ID igre i druge detalje potrebne za proveru. Molimo pregledajte E-poštu. Čekaćemo vaš odgovor. I hvala vam puno na povratnim informacijama, svakako ćemo ih uzeti u obzir da poboljšamo našu uslugu.
Srdačan pozdrav,
1kBet tim
Dear Sergio,
We are very sorry for the inconvenience caused by the long verification process. Due to the responsible approach, it may take some time to receive all the necessary documents as well as their thorough verification, but our security specialists work 24/7/365 to process all requests as quickly as possible in the order they are received.
We want to check your verification status and help you to successfully resolve the situation, so we have contacted you by e-mail to clarify your game id and other details required for checking. Please check your e-mail. We will be waiting for your reply. And thank you very much for your feedback, we will definitely take it into account to improve our service.
Best regards,
The 1xBet Team