kazino je bio dobro svestan mog kompulzivnog problema sa kockanjem 2022. Uložio sam hiljade dolara i mogao sam da unovčim samo nekoliko puta, odnos pobeda/gubitaka je loš, a zbog mojih ocd i kompulzivnih impulsa da nastavim da igram. Zamolio sam ih da trajno zatvore moj nalog i blokiraju pristup mojoj IP adresi njihovom kazinu. Odložili su zatvaranje mog naloga, dok su mi u međuvremenu slali e-poruke napred-nazad i nudili mi recenzije naloga i bonuse. Odbio sam ponovo otvoren nalog samo sa zahtevom za ćaskanje bez pitanja. Ponovo ga je zatvorio nakon što je ponovo otkrio probleme sa kockanjem, samoisključen, ali je ponovo mogao da se otvori bez pitanja. Postavio sam limit, bio u mogućnosti da deponuje preko limita 2k, i dok su istraživali zašto je to dozvoljeno, samo su ponudili besplatan čip i izvinili se, jer me je to, naravno, zbunilo, i još uvek su mogli da deponuju preko limita dok nisu stavi na mesto. Bio sam u mogućnosti da podignem postavljeni limit neograničen broj puta u istoj sesiji kockanja izgubivši stotine, a zatim i hiljade u periodu od manje od 48 sati. Izrazio sam svoje probleme sa mentalnim zdravljem u ćaskanju i imejlom koji je razjasnio da mi je teško da prestanem zbog opsesivno-kompulzivnog poremećaja i impulsa kockanja kojih su već bili svesni. Potpuno su zanemarili moj vapaj za pomoć, i samo su ponudili vip čipove, koji su svi brzo usisani bez šanse za pobedu. Nema ponude da smanjim moj navodni limit, nema intervencije dok uzastopno deponujem 100 dolara bez zaustavljanja dok ne nestane preko 6.000 dolara. bio je uznemiren i ponovo zatražio delimičan povraćaj novca i isključenje, odbijen mi je i ponuđen mi je besplatan čip, koji sam odbio da se odvoji od onoga što sam upravo uradio kada je stvarnost nastupila, a zatvaranje naloga je produženo i nije potvrđeno sve dok nisam podneo spor sa Casino Guruom . Ovaj kazino ne brine o problematičnim kockarima sa mentalnim poremećajima, niti imaju mogućnost da priznaju znakove, ponašanja i obim gubitaka koje su akumulirali problematični kockari, ne intervenišu kada problematični kockari traže samoisključivanje ispunjavanjem zahteva, i nije uspeo da vodi kazino sa integritetom kako bi zaštitio ranjive pojedince koji imaju kompulzivno kockanje i poremećaje mentalnog zdravlja, samo da bi stekli čist profit od kompulzivnih zavisnika od kockanja. Ne samo da bi trebalo da intervenišu kada postoji aktivnost u njihovom kazinu koja ukazuje na zavisnost od kockanja i duboke i kontinuirane gubitke od pojedinca, oni bi definitivno trebalo da pažljivije prate kockara u svom kazinu za koji su već svesni da je otkrio njihovu zavisnosti od kockanja i problema sa mentalnim zdravljem i nisu uspeli jer uopšte nisu pratili, čak ni privremeno onemogućili moj nalog. Ponosno su odbili čak i DELIMIČNI povraćaj novca, i uzeli su mi hiljade i mislim nekoliko hiljada u poslednjih nekoliko godina. Trebalo je da me samoisključe 2022. kada sam to prvobitno tražio. Zmije u travi i zanemarivanje odgovornosti zbog neispunjavanja mojih zahteva da me zaštiti i samoisključi.
casino was well aware of my compulsive gambling problem in 2022. Invested thousands of dollars and only able to cashout a couple times, win/loss ratio is bad, and because of my ocd and compulsive impulses to keep playing. I asked them to close my account permanently and block my ip address from accessing their casino. They delayed closing my account while in the meantime emails back and forth offering me account reviews and bonuses. I refused reopened account with just a request to chat with no questions asked. Ended up closing it again after again disclosing gambling issues , self excluded, but was able to reopen again with no questions asked. Set a limit, was able to deposit over limit 2x, and while they investigated as to why that was allowed, they just offered a free chip and apologized, as of course it reeled me in, and was still able to deposit over limit until they put it in place. Was able to raise my set limit unlimited amount of times in same gambling session losing hundreds, and then recently thousands in a period of less that 48 hours. Expressed my mental health issues in chat, and email clarifying it was hard for me to stop due to OCD and gambling impulses they were already aware of. They completely disregarded my cry for help, and just offered vip chips, which were all sucked up quick with no chance to win. No offer to lower my supposed limit, no intervention while depositing $100 consecutively without stopping until over $6,000 was gone. was upset and requested a partial refund and exclusion again, was denied and was offered a free chip, which i refused devistated from what I just done when reality hit, and account closure was prolonged and not confirmed until after I filed a dispute with Casino Guru. This casino does not care about problem gamblers with mental disorders, nor do they have the ability to acknowledge the signs, behaviors, and extent of losses accumulated by problem gamblers, fail to intervene when problem gamblers request for self exclusion by fulfilling the request, and failed to operate a casino with integrity to protect vulnerable individuals that have compulsive gambling and mental health disorders, only to gain pure profit off of compulsive gambling addicts . Not only are they supposed to intervene when there is activity within their casino that red flags addictive gambling and profound and continuous loss from an individual, they are definitely supposed to more closely monitor a gambler at their casino that they are already aware of has disclosed their gambling addictions and mental health issues and failed miserably as they did not monitor at all, not even temporarily disable my account. They proudly refused even a PARTIAL refund , and have took thousands and I mean Several thousands from me over the past few years . They should have self excluded me in 2022 when I initially asked for it . Snakes in the grass and neglecting accountability for not properly handling my demands to protect me and self exclude STAY AWAY
