Dragi Mefail,
Više puta sam pokušavao da kontaktiram kazino, ali nisam imao uspeha. Bojim se da se ne može mnogo postići bez saradnje sa njegove strane. Označiću žalbu kao „nerešenu" u našem sistemu. Razumem da ovo nije zadovoljavajuće rešenje za vaš problem. Međutim, smanjenje rejtinga uzrokovano nerešenim žalbama može pomoći da se promeni pristup kazina. Ako kazino odluči da reaguje, ponovo ćemo otvoriti žalbu i bićete obavešteni putem e-pošte. Kazino je prethodno posedovao licencu koju je izdao organ Curacao Gaming Control Board (GCB) ; međutim, zbog nedavnih promena u nazivu kazina, linku na veb lokaciju i operateru, nismo bili u mogućnosti da proverimo trenutni status ove licence, pa stoga ne možemo da utvrdimo da li kazino ostaje licenciran. I dalje možete pokušati da kontaktirate nadležno tijelo (više informacija o tome kako to učiniti možete pronaći ovdje: Uprava za licenciranje – Curacao Gaming Control Board | Casino Guru . Možda će oni moći da pomognu. Obavijestite me kako su odgovorili na michal.k@casino.guru ako to učinite.
Žao mi je što ovom prilikom nismo mogli biti od veće pomoći. Ako budete imali problema sa bilo kojim drugim kazinom u budućnosti, slobodno nas kontaktirajte ponovo, a mi ćemo se potruditi da vam pomognemo.
Srdačan pozdrav,
Michal
Casino Guru
Dear Mefail,
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. The Casino previously held a license issued by Curaçao Gaming Control Board (GCB) Authority; however, due to recent changes in the casino name, website link, and operator, we were unable to verify the current status of this license, and therefore, we cannot ascertain whether the casino remains licensed. You can still try to contact the authority (you can find more information on how to do that here: Licensing Authority – Curaçao Gaming Control Board | Casino Guru . Maybe they will be able to help. Please let me know how they responded at michal.k@casino.guru if you do so.
I am sorry we could not be of more help on this occasion. If you experience an issue with any other casino in the future, feel free to contact us again, and we will do our best to help.
Best regards,
Michal
Casino Guru
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