Slotified Casino - Povlačenje igrača ostaje odloženo.

On 7-29-24, I initiated a withdrawal

of $50 (+ my deposit of what came out to $28.92, so $78.92 total) after playing through the wagering requirements of a free welcome bonus. Since then, there has been no communication from the "casino." I even wrote multiple times to their chat and their email, telling them I’d be happy with just my deposit back at this point & that they are thieves if they keep it. Of course, no responses from either method of communication were given, so here I am!

I do realize this casino is shady (now that I’ve read about it after the fact), so I won’t hold my breath for any resolution. But, I figured I’d try because I could really

use that money.

Hello Awgoodgod,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotified Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Is this your first ever withdrawal request from the casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello!

I verified my identity the same day I initiated the withdrawal, so that shouldn’t be an issue.

this is my first withdrawal

request from them, and other than the continuous bonus emails they send to me and everyone else, there has been no communication between myself and anyone from this place.

I honestly cannot remember the last time I sent them a message - I think it was via their dead chat (that has a message at the bottom that says even if no one’s there, they will get my message), and that was when I told them I’d be fine with just my deposit back at this point since they’re obviously not sticking by their word of 48 hours for withdrawal processing.

let me know if you need anything else from me!

thanks!

Thank you Awgoodgod for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Awgoodgod,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Slotified Casino to join the conversation.

Dear Slotified Casino,  

We would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal. When is the anticipated date for the disbursement of the withdrawal?

Thanks, Michal. Not sure it’s going to help anything, but I attached a screenshot of my pending withdrawal to show the amount and the date (just in case you need any verification).

although I doubt these scam artists will respond, I still have a small amount of hope keeping me hanging on!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Awgoodgod,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru