Zdravo kazino guru,
Nedavno sam više puta deponovao u Slotistake kazinu. Izabrao sam bonus dobrodošlice koji je bio 4 bonusa na depozit.
Bonus na prvi depozit od 100% do 200 € + 100 besplatnih okretaja (svaki obrt vredan 0,20 €) depozit od najmanje 20 evra ili više. Deponovao sam 50 evra bez znaka bonusa.
Bonus na drugi depozit od 50% do 200 € + 50 besplatnih okretaja (svaki obrt vredan 0,20 €) depozit od najmanje 20 evra ili više. Deponovao sam 50 evra bez znaka bonusa.
Bonus na treći depozit od 100% do 200 € + 75 besplatnih okretaja (svaki obrt vredan 0,20 €) depozit od najmanje 20 evra ili više. Deponovao sam 50 evra bez znaka bonusa.
Bonus za četvrti depozit od 100% do 300 € + 100 besplatnih okretaja (svaki obrt vredan 0,20 €) depozit od najmanje 20 evra ili više. Deponovao sam 50 evra bez znaka bonusa.
Tada sam u svom imejlu primio VIP bonus i još jedan bonus u petak koji je bio 100% bonusa na bilo koji depozit. Kliknuo sam na vezu doveo me do stranice Slotistake-a i deponovao još 50 evra bez bonusa da bih sledio primer. Pokušao sam ponovo sa „Završi nedelju sa neverovatnim bonusom u petak! Uplatite depozit od najmanje 20€ i dobijte 100% bonusa do 300€" Ponovo sam kliknuo na vezu i deponovao još 50 evra i neverovatno dovoljno bonus bez depozita. Te dve poruke e-pošte će biti uključene u priložene snimke ekrana.
Propustio sam 275 evra bonusa i 325 okretaja. Kontaktirao sam nekoliko puta u vezi problema sa bonusom, ali nažalost sajt nema ćaskanje uživo. Zato sam stalno iznova slao e-poštu.
Kada je poslednji depozit prošao i nekoliko sati kasnije sam kontaktirao putem njihovog kanala za podršku putem e-pošte, dobio sam odgovor od „Marka". Hello me je kontaktirao da me obavesti da istražuje problem. Trebalo je da dobijem kupon od njega i „Takođe ću pogledati vašu istoriju depozita i dati vam dodatni bonus kao zahvalnost što nam verujete."
Ništa od ovoga nije rešeno. Više e-poruka je poslato preko veb stranice i putem e-pošte bez odgovora od bilo koga više nakon prve inicijalne e-pošte. Problem sa imejlovima preko veb lokacije je što ne mogu da dobijem njihovu kopiju i tada sam počeo da šaljem mejlove kako bih mogao da imam kopiju transkripta.
Priložio sam trag e-pošte i e-poruku za promocije koju sam takođe dobio.
Samo se pitam da li možete da pomognete sa ovim pitanjem.
srdačan pozdrav,
Shandi37
Hello Casino guru,
I recently deposited with Slotystake casino multiple times. I selected the welcome bonus which was 4 deposit bonuses.
First Deposit Bonus of 100% up to €200 + 100 Free Spins (each spin worth €0.20) a deposit of at least 20 euro or more. I deposited 50 euro with no sign of the bonus.
Second Deposit Bonus of 50% up to €200 + 50 Free Spins (each spin worth €0.20) a deposit of at least 20 euro or more. I deposited 50 euro with no sign of the bonus.
Third Deposit Bonus of 100% up to €200 + 75 Free Spins (each spin worth €0.20) a deposit of at least 20 euro or more. I deposited 50 euro with no sign of the bonus.
Fourth Deposit Bonus of 100% up to €300 + 100 Free Spins (each spin worth €0.20) a deposit of at least 20 euro or more. I deposited 50 euro with no sign of the bonus.
I then received in my email a VIP bonus and another Friday bonus which was get 100% bonus on any deposit. I clicked the link brought me to Slotystake page and deposited another 50 euro with no bonus to follow suit. I tried again with the "Finish the week with amazing Friday match bonus! Make a deposit of at least €20 and get 100% bonus up to €300" I clicked the link again and deposited another 50 euro and amazingly enough no deposit bonus. Those two emails will be included in the screenshots attached.
I have missed out on 275 euro of bonuses and 325 spins. I have contacted several times about the bonus issue but the site does not have live chat unfortunately. So I emailed time and time again.
When the last deposit went through and I contacted via their email support channel a few hours later I received a response from "Mark". Hello contacted me to let me know he was looking into the issue. I should have received a coupon from him and "I will also look at your deposit history and give you an additional bonus as a thank you for trusting us."
None of this has been resolved. Multiple emails have been sent via the website and through email with no response from anyone anymore after the first initial email. The problem with the emails through the website is I can't get a copy of them and that's when I started sending emails so I could have a copy of the transcript.
I have attached the email trail and the promotions email I received as well.
Just wondering if you could help with this issue please.
Kind regards,
Shandy37
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