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Hi,

I have a problem with withdrawing from the casino winning 600 euros. There were no problems when I was losing money and when I want to withdraw there is a problem all the time. My account is verified but they keep denying my withdrawal. All documents are ok. They will always find some problem. I also have no information on what to do. They keep saying that you have to wait and wait and that they are working on the problem and then refund your payout to your account unless you lose. This has been going on for 10-12 days now and I still have no information. Please help. I am attaching the screen of failed payment.

Hej,

mam problem z wypłatą z kasyna wygranej 600 euro. Nie było problemów jak przegrywałem pieniądze a gdy chcę wypłacić cały czas jest problem. Konto mam zweryfikowane, ale cały czas odrzucają wypłatę. Wszystkie dokumenty są ok. Zawsze znajdą jakiś problem. Nie mam też żadnej informacji co można zrobić. Cały czas odpowiadają, że trzeba czekać i czekać i że pracują nad problemem a później zwracają wypłatę na konto, chyba żeby przegrać. To trwa już 10-12 dni i dalej nie mam żadnej informacji. Proszę o pomoc. Załączam screen nieudanej wypłaty.

Dear Tommi_12,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok, i wait 14 days for something … 😉

Today I received another payment refusal. The reason is apparently the inability to pay to Poland. They keep telling me to wait and nothing has changed.

Dziś otrzymałem kolejną odmowę wypłaty. Powód to podobno brak możliwości wypłaty do Polski. Dalej każą czekać i nic się nie zmieniło.

And it's been like this since 12/3, all the time refusal to pay.

I tak się dzieje od 3.12, cały czas odmowy wypłaty.

Dear Tommi_12,

Have you received your withdrawal from the casino yet?

Hello,

no... i had to make another paycheck and i'm waiting again

Witam,

nie … musiałem zrobić kolejną wypłatę i po raz kolejny czekam

I got paid today. Thank you for your help 🙂

Dziś otrzymałem wypłatę. Dziękuję za pomoc 🙂

Dear Tommi_12,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru