Sxvegas Casino - Povlačenje igrača je odloženo.

I received a 100$ no deposit bonus on 10/28/21. On 11/21/21 I completed the playthrew requirement and requested a withdrawal with the help n guidence of the casino reps. At first I was told that players with withdrawal requests resulting from bonus's are low priority and it'd take a while to process mine. Wèll here I am 9 months later and all they ever tell me is I need to talk to the banking department, but they never put one in the chat and they never email me back. I completed the crazy high playthrew requirement and I think I deserve the bonus winnings. Pics attached are from chats proving they confirmed I met the playthrew requirements and pics of the date n with drawl request. Also I have more pics I just wasn't aloud to attach any more to this complaint request.

Hello Uffy30,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sxvegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Is your account currently still active? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi. My account was fully verified back in November when I requested the withdrawal . At first when I'd ask about the withdrawal they'd ask me if Iv sent in Pic of my ID ect ect and I would tell em yes and I'd resubmit everything again just to make sure they had everything they requested. I probally verified 3 plus times honestly. Yes my account is still active. The last time I spoke to an rep was yesterday. I was asking about the withdrawal n asking to speak with the banking department (because they always say that's who handles the withdrawals). I'll attach screenshots of yesterday's chat with them. Thankyou so much for helping me.

Also as of yesterday my Emails to their support email address are getting rejected or they have blocked me. (Screenshot Attached)

Thank you Uffy30 for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Uffy30,

I've just reviewed your case and fully understand your concerns regarding the delayed payout. I'll try to help you by contacting the casino.

Dear Sxvegas Casino, I'd kindly like to ask you to join this conversation and participate in the resolution of the complaint. Could you please share more information regarding the current status of the player's withdrawal request? Are there any specific reasons for such a delay?

Hope to hear from you soon.

Regards,

Natalia

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Okay

Ya I don't think they will respond. They don't make good on winnings from a bonus. Can't trust this casino.

Dear Uffy30,

I'm very sorry, but since we haven’t received any reply from the casino regarding the issue, we cannot continue resolving this complaint without their cooperation and we are now forced to close it as ‘unresolved’.

My apologies for not being of more help in this case, but at least closing your complaint as unresolved will negatively influence the casino's rating and other players can read about your unpleasant experience in our review.

I hope you won't come across a problem like this again.

Regards,

Natalia