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I got an offer for 30 free spins with the code CHILLI30, under it was a second offer with a different code. These 30 free spins should be wagered 40x, which I did, after the full wagering I got very positive, customer service told me then I could have it paid out. That was the night of 07/06/23/07/07/23. I had won 418 euros. The first time I canceled I was supposed to put a note with my ID in front of it into the camera and write it down. Hello Casino Letslucky and the current one Added date. On Saturday I got a message from customer service that they only want to pay out 200 euros. I had not played at the casino before, and would have had to deposit 30 euros beforehand. Because there are two offers (1x 30 free spins, 1x 200% Bonus ) It is not clear from this that these 30 euros relate to the free spins. I would like to have the 418 euros paid out because I have correctly implemented them 40 times.

Ich habe ein Angebot bekommen über 30 Gratisspins mit dem Code CHILLI30,darunter stand ein zweites Angebot mit einem anderem Code.Diese 30 Gratisspins sollte man 40x umsetzten was ich auch getan habe,nach der kompletten Umsetzung habe ich mich veryfizieren lassen,der Kundendienst sagte mir dann ich könnte auszahlen lassen das war die Nacht vom 06.07.23/07.07.23.Ich hatte 418 Euro gewonnen.Bei der ersten Stornierung sollte ich einen Zettel mit meinem Ausweis davor in die Kamera worauf ich schreiben sollte.Hallo Casino Letslucky und das aktuelle Datum dazu.AmSamstag bekam ich eine Meldung vom Kundendienst das sie nur 200 Euro auszahlen wollen.ich hätte vorher bei dem Casino noch nicht gespielt,und hätte auch vorher 30 Euro einzahlen müssen.da es zwei Angebote sind ( 1x 30 Gratisspins,1x 200 % Bonus ) Es ist daraus nicht ersichtlich das sich diese 30 Euro auf die Gratisspiele bezieht.Ich möchte die 418 Euro ausbezahlt haben da ich sie ordnungsgemäss 40 x umgesetzt habe.

Hello Peter14,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LetsLuck Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Would it be possible to forward the link of these bonuses or at least a screenshot showing it's terms? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Peter14,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.