Isplata igraču je odložena.

This company is harassing me since past week , I have withdrawal an small amount 2700/- but still not given I have texted them contact them and they have blocked me and the other hand they are absuing bad words is this how they treat they customer? Contacting them in past 2 days with other numbers and they are like wait for this hours wait for this minutes and blocked in that number too plus since past days they are declining all payments ! What they said to me that withdrawal and deposit only in 5 mins I trusted and they are doing this ! Please take an action it's a request 🙏

Dear rohitgtc1147,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear rohitgtc1147,

Have you received your withdrawal from the casino yet?

Dear rohitgtc1147,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.