zdravo
Kao igrač koji vrši depozit, možete doći do ćaskanja uživo jednom svaka 24 sata da biste dobili 20 besplatnih okretaja tokom 5 dana kao bonus dobrodošlice.
Prvi put kada sam otvorio ćaskanje bilo je preko 100 igrača u redu tako da sam čekao i na kraju nakon prekida veze kada sam bio na početku reda, ali na kraju bih dobio besplatne okrete i na kraju bi dobici bili odmah dostupni i prikaži na mom stanju/kreditu. Sjajno.
14. oktobra razgovarao sam sa Gregom iz ćaskanja uživo koji je dodao 20 besplatnih okretaja na moj nalog za igru „Merlin i ledena kraljica Morgana".
Igrao sam ove besplatne okrete i 4 okretanja su bila pobeda za iznose od £1,40, £1,60, £4 i £1,20 u ukupnom iznosu od £8,20. Igra je osvežena i nije bilo novca. Sačekao sam i došao do ćaskanja uživo. Prvi savetnik je rekao da to može potrajati i do 24 sata, što je kasnije potvrđeno da to nije tačno. Rečeno mi je da proverim svoju istoriju igara (koja uopšte nije pokazivala istoriju igara zbog kvara na strani kazina i pojavila se tek sat vremena kasnije što pokazuje prethodnu igru 10. oktobra, a to je i pokazuje 20 besplatnih okretaja Tačno sam poslao e-poštu timu za podršku i sve što mi je stalno rečeno je da je £8,20 dodato na moj nalog, a ja sam smanjio kredit što je nemoguće jer nisam dobio £8,20!
Nema prikaza istorije igara, samo mi se stalno ponavlja ista stvar i pošto sam u početku mali iznos bez kojeg mogu da živim, na kraju sam samo želeo da znam tačno na koju igru sam spustio kredit kao što sam se kladio 10p po okretanju, tako da taj iznos ne bi mogao biti potrošen tako brzo. Ignorisali su me, ne mogu da mi kažu koju sam igru očigledno igrao i ne odgovaraju na to pitanje. Ćaskanje uživo je rekao da će proći nekoliko minuta da dobije informacije i rekao je da ne može da se objavi u ćaskanju. Podrška putem e-pošte i oni ne mogu da odgovore na to pitanje, ali mogu stalno da mi kažu da sam odigrao iznos.
Ne postoji istorija igre koja se prikazuje nakon besplatnih okretaja za koje sam ih zamolio da pomognu i sigurno bi se istorija igre prikazivala? Mogu da vidim sve ostale pa ih molim da mi pomognu da nađem način da vidim istoriju, ali ne mogu. Savetnici uopšte ne mogu da vide kredit na mom nalogu. Različite informacije i toliko izgubljenog vremena.
U potpunosti ću prihvatiti ako mi nešto nedostaje kao
kao što sam rekao, nov sam, ali odbijaju da pomognu.
Želeo bih da zatražim iznos bonusa, moji dosadašnji depoziti su dodati kao kredit za način na koji sam tretiran i nazvan lažovom.
Kada se dodeli bonus, svi igrači dobijaju obaveštenje e-poštom koje to potvrđuje i koje sam dobio kao i obično.
Ako učitam igru na kojoj su dodeljeni besplatni okreti, ona prikazuje besplatne okrete, odigrao sam okrete nešto pre 12:30. U mojoj istoriji utakmica nijedna se ne prikazuje posle 21:15. Prihvatam da je možda greška, pa sam ih zamolio da mi to pruže, a oni ne mogu.
Takođe imam pune poruke e-pošte i transkripte ćaskanja.
Hvala
Hi,
As a depositing player you can reach out to live chat once every 24 hours to be awarded 20 free spins for 5 days as a welcome bonus.
The first time I opened chat there was over 100 players in the queue so id wait and eventually after being disconnected once I was at the front of the queue but eventually I would receive the free spins and at the end the winnings would be instantly available and show on my balance/credit. Great.
On the 14th October I spoke to Greg from live chat who added 20 free spins to my account for the game "Merlin and the Ice Queen Morgana".
I played these free spins and 4 spins were a win for amounts of £1.40, £1.60, £4 and £1.20 totalling £8.20. The game refreshed and no money was available. I waited and reached out to live chat. First advisor said it can take up to 24 hours which was later confirmed that's not true. I was being told to check my game history (which was showing no game history at all due to a glitch on the casinos side and did not appear until an hour later which shows previous gaming on 10th October which is and it shows the 20 free spins played out. Correct. I then emailed the support team and all I keep being told is the £8.20 was added to my account and I had ran the credit down which is impossible because I did not receive the £8.20!
There is no gaming history showing, I'm just being told the same thing over and over and because at first the small amount I can live without in the end I just wanted to know exactly which game I ran the credit down on as I bet 10p per spin so that amount couldn't possibly be spent so quick. They have ignored me, can't tell me what game I apparently played and they do not respond to that question. Live chat said he would be few minutes getting the info came back and said it couldn't be given out on chat. Email support and they can't answer that question but can constantly tell me I've played the amount.
There is no game history showing after the free spins I've asked them to help and surely the game history would be showing? I can see all the others so I'm asking them to help me find a way to see the history but they can't. Advisors unable to see the credit at all on my account. Different information and so much wasted time.
I will fully accept if I'm missing something as
like I said I'm new but they refuse to help.
Id like to request the bonus amount, my deposits so far added as a credit for the way I've been treat and called a liar.
When a bonus is given all players receive an email notification confirming this which I received as normal.
If I load the game the free spins were awarded on it shows the free spins, I played the spins out just before 12:30. On my game history there is none showing after 9:15pm. I accept it may be a glitch so I have asked them to provide it and they can't.
I also have full email threads and chat transcripts.
Thank you
Automatski prevedeno:
