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Nakon što sam dobio preporuku za ovu veb lokaciju kazina preko vaše platforme, bio sam siguran da ću je isprobati. Međutim, nakon malog povlačenja, moje poverenje u proces se značajno smanjilo. Marljivo sam dostavio sve tražene dokumente, ali izgleda da je kazino neopravdano nekooperativan, što se oseća u raznim onlajn recenzijama.
Prvobitno su zahtevali bankovni izvod da verifikuju moj račun, što je standardna procedura za kazina sa MGA licencom. Odmah sam poslao snimak ekrana na mobilnom telefonu, u skladu sa njihovim uputstvima, koji je prikazivao banku koja je izdala, logotip, broj računa i moje puno ime. Nažalost, ovaj dokument je odbijen uz obrazloženje da je skeniran i da nema vidljiv datum. Uveravam vas, dokument je sadržao jasan datum i vreme.
Kao odgovor, poslao sam dva dodatna dokumenta: snimak ekrana sa mog računara i PDF iz moje banke. Nažalost, oba ova podneska su takođe odbijena, uz novi uslov da se snimci ekrana više ne prihvataju. Zahtevali su PDF izvod direktno od banke, opcija koja meni nije dostupna.
Uprkos mojim naporima, ne mogu da dobijem bankovni izvod koji ispunjava njihove stroge kriterijume. Čak sam se konsultovao sa svojom bankom, ali oni nisu u mogućnosti da pruže specifičan format koji Ultra Casino sada zahteva.
Sve više sam ubeđen, u svetlu sličnih iskustava koje dele i drugi, da su akcije kazina osmišljene tako da me ili primoraju da reinvestiram svoje dobitke ili da me primoraju da ih predam, što je taktika koja se često koristi sa neaktivnim računima.
Topli pozdrav,
Hi,
Upon receiving a recommendation for this casino website through your platform, I felt confident in giving it a try. However, after making a small withdrawal, my confidence in the process has significantly diminished. I've diligently provided all the requested documents, but it seems the casino is unreasonably uncooperative, a sentiment that is echoed in various online reviews.
Initially, they requested a bank statement to verify my account, a standard procedure for MGA licensed casinos. I promptly submitted a mobile screenshot, as per their instructions, which displayed the issuing bank, logo, account number, and my full name. Unfortunately, this document was rejected on the grounds that it was scanned and lacked a visible date. I assure you, the document included a clear date and time stamp.
In response, I sent two additional documents: a screenshot from my computer and a PDF from my bank. Regrettably, both of these submissions were also denied, with the new requirement that screenshots were no longer accepted. They requested a PDF statement directly from the bank, an option that is not available to me.
Despite my efforts, I'm unable to obtain a bank statement that meets their stringent criteria. I've even consulted with my bank, but they're unable to provide the specific format Ultra Casino now demands.
I'm growing increasingly convinced, in light of similar experiences shared by others, that the casino's actions are designed to either compel me to reinvest my winnings or force me to surrender them, a tactic often employed with dormant accounts.
Warm regards,
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