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Hi it may seem a small amount but originally it was £400 I had apparently made a few spins above £10 I hadn’t read the small print however some of that money had been won through other deposits, when I spoke to someone after they said the process w had been accepted it was through a delay I started chasing, a very rude man said your not having the withdrawal so I guess I had to accept but he said he would refund my initial deposit! They have made me wait 30 days, and now I am being made to wait weekly, I am still waiting am so disappointed can you advise please

Dear Sam,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you have been accused of breaching the maximum allowed bet?

Thank you in advance for your reply.

Best regards,

Kristina

Dear Sam,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.