Zdravo, marcustj156,
Žao mi je što čujem za vaše neprijatno iskustvo i izvinjavam se zbog kašnjenja. Kontaktiraću kazino i potrudiću se da rešim problem što je pre moguće. Sada bih želeo da pozovem predstavnika kazina da se pridruži ovom razgovoru i učestvuje u rešavanju ove žalbe.
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Možete li, molim vas, detaljnije da objasnite situaciju igrača? Da li na njegovom računu još uvek postoji isplata na čekanju? Ako jeste, koji je procenjeni vremenski okvir za njegovu obradu? Ako ne - kako može da podigne svoj dobitak? Možete li mu dati jasna uputstva? Da li je dobitak oduzet?
Ako govorimo o kršenju Uslova i odredbi kazina, da li je kazino u stanju da potkrepi svoje tvrdnje i odluku relevantnim dokazima?
Slobodno pošaljite potrebne detalje i prateće dokaze na moju adresu e-pošte ( branislav.b@casino.guru ).
Hello, marcustj156,
I am sorry to hear about your unpleasant experience and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.
Dear Win777.us Casino team,
Could you please explain the player's situation in more detail? Is there still any pending withdrawal on his account? If so, what is the estimated time frame for processing it? If not - how can he withdraw his winnings? Can you provide him with clear instructions? Have the winnings been confiscated?
If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?
Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).
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