zdravo, samuo,
Žao mi je što čujem za vaše neprijatno iskustvo i izvinjavam se zbog kašnjenja. Kontaktiraću kazino i potrudiću se da rešim problem što je pre moguće. U međuvremenu, dok čekamo odgovor kazina, možete li detaljnije objasniti sve što se dogodilo?
Znamo da ste igrali neko vreme sa svojim depozitom i bonusom na depozit. Šta ste tačno mislili pod "očišćenjem uslova za klađenje", i kako je to tačno išlo, korak po korak?
Da budem iskren, zavisi od okolnosti (da li je vaš depozit izgubljen i da li ste već igrali samo sa bonus sredstvima u trenutku otkazivanja), ali ako ste jednostavno sami otkazali svoj bonus, nisam siguran da li kazino može da vrati vaš bonus. bilans stanja kakav je bio pre incidenta. Međutim, bolja kazina su u stanju da ponude barem neku nadoknadu u takvim situacijama.
Sada bih želeo da pozovem predstavnika kazina da se pridruži ovom razgovoru i učestvuje u rešavanju ove žalbe.
Dragi VinTokens Casino timu ,
Možete li nam dati detaljnije objašnjenje situacije igrača?
Da li postoji šansa da nisu prekršeni nikakvi Uslovi i pravila ili bonus pravila i da bi kazino mogao da vrati svoj balans iz vremena pre otkazivanja bonusa ili možda pruži korisniku bilo koji bonus sa boljim uslovima kao gest dobre volje kazina ili "kompenzacija" ako je bonus greškom otkazan?
Ako govorimo o kršenju Uslova i odredbi kazina, da li je kazino u stanju da potkrepi svoju odluku relevantnim dokazima?
Slobodno pošaljite potrebne dokaze na moju e-mail adresu ( branislav.b@casino.guru ).
Hvala vam unapred na pružanju informacija.
Hello, samuo,
I am sorry to hear about your unpleasant experience, and I am sorry for the delay. I will contact the casino and try my best to resolve the issue as soon as possible. In the meantime, while we will wait for the casino's response, can you please explain everything that happened in more detail?
We know you played for a while with your deposit and deposit bonus. What exactly did you mean by "clearing the wagering requirements", and how exactly did it go, step by step?
To be honest, it depends on circumstances (whether your deposit was lost and you already played with only bonus funds at the time of cancellation), but if you simply cancelled your bonus yourself, I am not sure if the casino is able to restore your balance to the state as it was before the incident. However, better casinos are at least able to offer some compensation in such situations.
Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.
Dear WinTokens Casino team,
Could you please provide us with an explanation of the player's situation in more detail?
Is there a chance that no Terms and Conditions or bonus rules were breached and that the casino could restore his balance from the time before the cancellation of the bonus or maybe provide the user with any bonus with better conditions as a gesture of the casino's goodwill or "compensation" if the bonus was cancelled mistakenly?
If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?
Feel free to send the necessary evidence to my email address (branislav.b@casino.guru).
Thank you in advance for providing the information.
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