Dragi Sohilshaikh51,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Testirao sam igru u demo modu na našoj veb stranici i sa moje tačke gledišta, postavka igre je takva da kada se prag postavi na vrednost dok avion 'odleti' rezultat je gubitak. Ovako se radi. Razumem da to mora da bude frustrirajuće, ali mi nismo u poziciji da primoravamo kazina da menjaju svoje igre i način na koji rade (da ne spominjemo da je to takođe van njihovih ruku).
Verujem da je objašnjenje kazina bilo dovoljno i nažalost, ne možemo mnogo da uradimo.
Molim vas, javite mi ako još nešto mogu da vam pomognem, inače ću biti primoran da zatvorim ovu žalbu.
Hvala unapred na razumevanju.
Srdačan pozdrav,
Kristina
Dear Sohilshaikh51,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I tested the game in demo mode on our website and from my point of view, the setting of the game is such that when the threshold is set to the value as the plane 'flies away' the result is a loss. This is just how it works. I understand that it must be frustrating, but we are not in a position to force casinos to change their games and how they operate (not to mention that it is also outside of their hands).
I believe the casino's explanation was sufficient and unfortunately, there is not much we can do.
Please, let me know if there is anything else I can help you with, otherwise, I will be forced to close this complaint.
Thank you in advance for your understanding.
Best regards,
Kristina
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