12Plai Casino je platio samo 4.355,36 SGD od ukupnog stanja na mom računu od 25.879,41 SGD. Ostatak, 21.524,05 SGD, neopravdano su oduzeli.
Nije dato nikakvo tačno objašnjenje zašto, samo nejasna rečenica koja zvuči izgovorom „krši opšta pravila igranja", što ne znači ništa konkretno. Moj nalog je trajno zatvoren.
Moje igranje je bilo sasvim normalno. Depozit, dobijte bonus. Igrajte kroz prevrtanje, čak i više. U nekim prilikama sam igrao bez bonusa. Sve igre su bile potpuno u okviru njihovih uslova. Pročitao sam njihove uslove.
Ovde ću nalepiti imejl njihovog menadžmenta i svoj odgovor na njega da svi ljudi javno svedoče i vide (ako ovo treba da funkcioniše kao upozorenje o njihovoj potencijalno lažnoj poslovnoj praksi):
Dragi kupac,
Evo konačnih odluka Uprave 12plai.
Sa žaljenjem vas obaveštavamo da ste na crnoj listi 12plai zbog toga što aktivnost vašeg naloga „*******" krši opšta pravila igranja.
Nastavićemo da refundiramo ukupno 4,355,36 SGD i trajno ukinemo nalog od sada.
Na snazi : 13/02/2024
Nežno podsećanje:
Ako otkrijemo da postoji još jedan novi nalog koji ima iste aktivnosti, nastavićemo da stavimo račun na crnu listu i izgubićemo sva sredstva sa računa bez ikakvog obaveštenja.
Srdačan pozdrav
12plai Management.
Moj odgovor u suštini:
Poštovani menadžment 12plai,
molim vas da mi ukažete na tačno kršenje opštih pravila kako se navodi. Naprotiv, tvrdim da je moje ponašanje u igrici bilo u skladu sa vašim pravilima i tu činjenicu je čak dvaput potvrdio vaš razgovor za korisničku podršku gde sam posebno pitao za savet da li je u redu tražiti čak i nekoliko neograničenih bonusa na depozit dnevno. Potrudio sam se da pratim svaki deo vaših uslova i odredbi.
Budite obavešteni da ste praktično uvek iznova dodavali bonuse na moj bilans. Svaki put sam igrao dobro i više od minimalnih zahteva za prevrtanje. Ponekad sam igrao bez ikakvog bonusa.
Imam dokaze o mom besprekornom ponašanju klijenata priložene kao snimke ekrana razgovora u ćaskanju.
///
Priložiću snimke ekrana na Casino.guru da ih vidim. Napravio sam snimak ekrana razgovora u ćaskanju gde su me uverili da je prema njima sasvim u redu igrati/tražiti više bonusa na depozit dnevno.
12Play Casino only paid SGD 4,355.36 of my total account balance of SGD 25,879.41. They unjustifiably confiscated the rest of it, SGD 21,524.05.
No exact explanation was given why, only a vague excuse-sounding line 'violating the general rules of gaming', which doesn't mean pretty much anything concrete. My account was permanently closed.
My gaming was very normal. Deposit, get a bonus. Play through the rollover, even more. On some occations I played without a bonus. All gaming was totally within their terms. I read through their terms.
I will paste here their management's email and my response to it for all the people to publicly witness and see (if this needs to work as a warning of their potentially fraudulent business practice):
Dear Customer,
Here are the final decisions by 12play Management.
We regret to inform you that you are under blacklisted by 12play due to your account "*******" activity are violating the general rules of gaming.
We will proceed to refund total of SGD4,355.36 and permanently terminate the account from now.
Effective : 13/02/2024
Gentle Remind :
If we figure out there's another new account that has the same activities we will proceed to blacklist the account and forfeit all the funds from the account without any notice.
Best Regards
12play Management.
My reply in essence:
Dear 12play Management,
please kindly point out to me the exact violation of the general rules as alleged. On the contrary, I claim my gaming behavior was well within your rules and that fact was even double-confirmed by your customer support chat where I specifically asked advice if it's ok to claim even several unlimited deposit bonuses per day. I did my due diligence to follow every single bit of your terms and conditions.
Be notified that you practically pushed bonuses on my balance over and over again. I played well over and more than the minimum rollover requirements every time. Sometimes I played without any bonus at all.
I have evidence of my spotless customer behaviour attached as screenshots of the chat conversation.
///
I will attach the screenshots to Casino.guru to see too. I screenshotted the chat conversations where I was assured that it was according to them totally ok to play through / claim multiple deposit bonuses per day.
Automatski prevedeno: