Dragi CasinoGuru predstavnici i Marija,
Prije svega - izvinjavamo se zbog kasnog odgovora.
Prema našim zvaničnim podacima, primili smo zahtjev igrača za samoisključenje na neodređeno vrijeme 27.11.2021.
Imajte na umu da se samoisključenja uzimaju od najveće važnosti i ljubazno smo zamolili igrača da odvoji nekoliko dana da razmisli o svojim postupcima.
Kao dio procesa, možemo potvrditi da je račun igrača suspendovan na 7 dana, počevši od 27. novembra.
Tokom ovog perioda, igrač više nije imao pristup svom računu i stoga više nije imao mogućnost deponovanja ili igranja bilo kojeg od proizvoda koje nudimo na 1Bet-u. Međutim, ako se igrač pokuša prijaviti na vlastitu odgovornost, ove radnje se uzimaju u obzir kao "zahtjev za ponovno otvaranje računa", stoga je igrač dostupan za rad sa svojim računom, uplatu i povlačenje na vlastiti rizik.
Napravićemo još dalju istragu sa VIP agentom igrača i ažurirati igrača putem e-pošte.
Nadamo se da će vam ovo biti informativno.
Srdačni pozdravi,
1Bet Casino tim
Dear CasinoGuru representatives and Maria,
First of all - we do apologize for the late reply.
As of our official records, we have received the player's request for self-exclusion indefinitely on 27/11/2021.
Please note that Self-Exclusions are taken with the utmost importance and we kindly asked the player to take a few days to contemplate his actions.
As part of the process, we can confirm that the player's account was suspended for 7 days, starting on the 27th of November.
During this period, the player had no longer any access to his account and therefore had no longer the ability to deposit or play any of the products we offer at 1Bet. However, If the player tried to log in at his own risk, these actions are taken into consideration as "reopening account request", hence the player is available to operate with his account, deposit, and withdrawal at his own risk.
We are going to make an even further investigation with the player's VIP agent and update the player via email.
We hope you will find this informative.
Kind Regards,
The 1Bet Casino Team
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