Koristim 1kbet 10 meseci, u ovih 10 meseci imam previše uspešnih depozita i povlačenja i sve je bilo u redu. Ali problem je nastao pošto sam osvojio dobar iznos prošlog meseca i kada pokušam da povučem traže kic dokument. Nakon što pošalju sve dokumente i završe verifikaciju, pitaju da li sam u vezi sa drugom osobom, na šta odgovaram da jer poznajem osobu ali ta osoba nije ni moj rođak niti živi u mojoj zemlji. Posle toga su mi zatvorili račun rezonujući višestruki nalog i konfiskovali preko 4100$ i sada imam samo 50$ na svom računu koje mogu da podignem.
Oni ne dele niti daju nikakve dokaze ili bilo kakvu logiku.
Ovo je bio poslednji email koji sam dobio od 1kbet
Možete podići samo deponovani iznos.
Obavještavamo vas da smo donijeli odluku da prekinemo bilo kakvu saradnju sa vama (zatvaramo vaš račun za igre) na osnovu Opštih uslova i odredbi kladioničarske kompanije:
Po završetku istrage, kompanija može doneti bilo koju odluku za koju smatra da je pravična i razumna:
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Zbog činjenice da su vaše radnje prepoznate kao flagrantno kršenje uslova i uslova naše kompanije, odluka o prekidu bilo kakve saradnje sa vama je konačna i nije podložna daljoj žalbi.
Sva dalja pitanja u vezi sa slučajem blokiranja sa vaše strane biće zanemarena.
i have been using 1xbet for 10 month, in these 10 months i have too many successful deposits and withdrawal and everything was fine.But the problem occur as i win some good amount last month and when i try to withdraw they ask for kyc document. After sending all the document and completing verification they ask if i have a relation with another person, which i answer yes as i know the person but that person is not even my relative or live in my country. After that they close my account reasoning multi account and confiscated over 4100$ and now i only have 50$ in my account which i can withdraw.
They do not share or provide any evidence or any logic.
This was the last email i receive from 1xbet
You can withdraw the deposited sum only.
We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:
Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:
1. To block (close) the account (including any multi-accounts), which may entail:
- all bonuses, free bets and winnings received from those bonuses and free bets when using this multi-account becoming void and lost to you
- at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and multi-accounts. We also have the right to refund any amounts that are owed to us in connection with this multi-account, directly from any of your accounts (including any other multi-account).
2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the multi-account will be voided, the multi-account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation).
The decision was made after rigorous investigation of the case by The Security Department.
We ask you not to create gaming accounts with The Company.
Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.
All further questions concerning the case of blocking from your side will be ignored.
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