Dragi liderbasualdo14,
Hvala vam puno što ste podnijeli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja kako bih u potpunosti razumio cijelu situaciju. Možete li, molim vas, savjetovati da li ste pokušali direktno komunicirati s kazinom? Da li ste započeli klađenje bonusa ili su vaša sredstva još uvijek netaknuta na kazino računu? Zašto promotivna ponuda nije aktivirana odmah na vaš prvi depozit i umjesto toga, od vas se tražilo da položite još jedan depozit?
Ako postoji bilo kakva relevantna komunikacija, proslijedite je na petronela.k@casino.guru .
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unaprijed na odgovoru.
Srdačan pozdrav,
Petronela
Dear liderbasualdo14,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have tried to communicate this issue with the casino directly? Have you started the bonus wagering or your funds are still untouched inside the casino account? Why the promotional offer wasn't activated on your first deposit straight away and instead, you were prompt to place another deposit?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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