Ponovo smo otvorili ovu žalbu na zahtev Javier91azul. Želeli bismo da dozvolimo ovom slučaju još jednu šansu da se reši i pomognemo obema uključenim stranama da donesu zadovoljavajući zaključak. Igrač nam je poslao sledeću e-poštu:
Zdravo draga, želim da se izvinim što nisam ranije odgovorio, zbog posla sam bio van svog grada.
Uspeo sam da nateram 1kbet da potvrdi depozite na Astropai slanjem izvoda sa mog računa. Međutim, uspeo sam da izvezem poslednje pokrete u junu tek krajem jula (zbog ciklusa naplate moje kartice).
Već sam 2 puta poslao sliku lične karte sa kompjuterom u pozadini, poslao sam sve pokrete karata od maja do danas što su mi tražili i prošlo je 8 dana od kada sam poslala poslednju stvar koju su tražili ja za.
Koliko još mogu da potraju da verifikuju moja dokumenta, da li imaju maksimalno vremensko ograničenje? Prošle godine im je trebalo 32 dana od kada sam im poslao poslednji izvod i sada moram hitno da podignem deo novca.
Hvala na informaciji. Možete li da potvrdite da li je kazino odobrio fotografiju vaše lične karte sa računarom u pozadini? Da li je od vas zatraženo da dostavite dodatne dokumente?
Trajanje procesa verifikacije zavisi od nekoliko faktora: može biti odloženo zbog velike količine dokumenata od drugih kupaca ili zbog nezadovoljavajućeg kvaliteta dokumenata koje date.
We’ve reopened this complaint at the request of Javier91azul. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion. The player sent us the following email:
Hello dear, I want to apologize for not answering sooner, due to work I was out of my city.
I managed to get 1xbet to verify the deposits to Astropay by sending my account statements. However, I was only able to export the last movements of June at the end of July (due to the billing cycle of my card).
I have already sent 2 times the photo of my ID card with the computer in the background, I sent all my card movements from May to date which is what they asked me for and it has been 8 days since I sent the last thing they asked me for.
How much longer can they take to verify my documents, do they have a maximum time limit? Last year they took 32 days since I sent them the last statement and now I urgently need to withdraw some of my money.
Thank you for the information. Could you please confirm if the casino approved the photo of your ID card with the computer in the background? Have you been asked to submit any additional documents?
The duration of the verification process depends on several factors: it may be delayed by the large volume of documents from other customers or by the unsatisfactory quality of the documents you provide.
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