Dragi classicben1,
Žao mi je, ali snimak ekrana vašeg dokumenta je dvaput poslat, a druga slika pokazuje jasne znake da je uređena. Imajte na umu da ne možemo tražiti od kazina da pomogne igraču koji pruži dokumente za koje se čini da su izmanipulisani, jer to izaziva zabrinutost u pogledu pouzdanosti datih informacija.
Pored toga, u svojim prethodnim odgovorima napomenuli ste da ste dokumente poslali preko pošte u maju. Međutim, dokument iz vaše pošte pokazuje potpuno drugačiji datum i čini se da je broj izmenjen da bi ličio na „4", što označava april, a ne maj.
Veoma ozbiljno shvatamo tačnost u našoj istrazi. Pošto niste dostavili originalne, nepromenjene dokumente, nemamo drugog izbora nego da odbijemo vašu žalbu. Ne možemo da nastavimo bez pouzdanih informacija i ljubazno vas molimo da se ubuduće uverite da su svi dokumenti autentični ako želite da podnesete još jednu žalbu. Preporučio bih vam da pošaljete još jedno pismo kazinu poštom, sačuvate broj za praćenje i potvrdu da je vaš paket uspešno poslat.
Pored toga, zabrinut sam zbog vaših nedavnih primedbi u vezi sa vašim mentalnim blagostanjem. Želim da vam skrenem pažnju na naš alat za pomoć pri samoisključenju ( https: //casino.guru/global-self-ekclusion-initiative/assistance-tool ). Ovaj alat vam omogućava da istovremeno blokirate svoje naloge u više objekata za kockanje i nije povezan ni sa jednim određenim kazinom. Dizajniran je da podrži pojedince koji se možda bore sa svojim navikama kockanja ograničavanjem pristupa i smanjenjem potencijalne štete.
Ono što je najvažnije, ako vam kockanje više ne donosi zadovoljstvo i postaje izvor nevolje, preporučujem vam da potražite stručnu pomoć. Možete pronaći resurse i centre za podršku koji su specijalizovani za pitanja vezana za kockanje u vašoj zemlji preko ove veze: ( https://casino.guru/problem-gambling-help-centers#cnt_87=true ).
Budite pažljivi i ne oklevajte da nam se obratite ako vam zatreba naša pomoć u budućnosti.
Srdačan pozdrav
Veronika
Dear classicben1,
I’m sorry, but the screenshot of your document was submitted twice, and the second image shows clear signs of being edited. Please understand that we cannot ask the casino to assist a player who provides documents that appear to have been manipulated, as this raises concerns about the reliability of the information provided.
Additionally, in your previous responses, you mentioned that you sent the documents via the post office in May. However, the document from your post office shows a different date altogether, and it seems the number was altered to resemble a "4," which indicates April, not May.
We take accuracy very seriously in our investigation. Since you have not provided genuine, unaltered documents, we have no choice but to reject your complaint. We cannot proceed without reliable information, and we kindly ask you to ensure all documents are authentic in the future should you wish to submit another complaint. I would recommend sending another letter to the casino via post, saving the tracking number and confirmation that your package has been successfully sent.
Additionally, I am concerned about your recent remarks regarding your mental well-being. I want to draw your attention to our Self-Exclusion Assistance Tool (https://casino.guru/global-self-exclusion-initiative/assistance-tool). This tool allows you to block your accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. It was designed to support individuals who may be struggling with their gambling habits by limiting access and reducing potential harm.
Most importantly, if gambling is no longer bringing you enjoyment and is becoming a source of distress, I highly encourage you to seek professional help. You can find resources and support centers that specialize in gambling-related issues in your country via this link: (https://casino.guru/problem-gambling-help-centers#cnt_87=true).
Please take care, and don’t hesitate to reach out if you need our assistance in the future.
Best regards
Veronika
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