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I received a link via SMS that opened the 2959bet.net casino page. I received a bonus of approximately R$ 15.00 to start playing, as most unregulated platforms offer. On the date of 12/13, I made a deposit of R$ 10.00, as it was the last step to be completed. However, when I tried to withdraw the total amount, I received a message stating that I could only withdraw R$ 12.00 per day. I made the withdrawal and did not receive it. Today I repeated the process, and once again I did not receive the funds. I am requesting help from this platform in order to receive my winnings. I am an oncology patient and would use this money to help cover some of the costs of my treatment. I am aware that many platforms are imitating PG777.win, and this is likely the same. Thus, given the situation, I demand that the platform honor its commitment and pay the winnings. If they refuse, unfortunately, other measures will be taken. I highlight that it is impossible to contact support via Telegram, as I cannot send them a message: they likely block users' phone numbers to prevent communication. I request that the platform Guru keep the attachments private, as they contain personal and non-transferable documents.

Recebi um link por SMS e abriu na página do cassino 2959bet.net. Recebi um bônus de aproximadamente R$ 15,00 para começar a jogar, como a maioria das plataformas não regulamentadas ofertam. Na data de 13/12, efetuei um depósito de R$ 10,00, pois era a última etapa a ser cumprida. No entanto, quando fui sacar o valor total, recebi a mensagem de que poderia sacar apenas R$12,00 por dia. Fiz o saque e não recebi. Hoje repeti a operação e novamente não recebi. Solicito a ajuda desse órfão a fim de receber os ganhos. Sou uma paciente oncológica e usaria esse valor para ajudar a pagar algumas custas com o tratamento. Já sei que muitas plataformas estão imitando a PG777.win e, provavelmente, essa seja a mesma. Assim, diante do exposto, exijo que a plataforma honre seu compromisso e pague os valores ganhos. Caso se recuse, infelizmente, outras medidas serão tomadas. Ressalvo que é impossível tentar entrar em contato com o suporte via Telegram, pois não posso enviar mensagem para eles: provavelmente, já bloqueiam o número de telefone dos usuários para que não haja comunicação. Solicito à plataforma Guru, que deixem os anexos privados por se tratarem de documentos pessoais e intransferíveis.

Dear vocamargo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear: As I mentioned, I have already been harmed by two other platforms that have acted in the same way. So it's not a platform delay. It's more serious.

Prezado: conforme mencionei, eu já fui lesada por outras duas plataformas que agiram da mesma forma. Dessa forma, não se trata de um delay da plataforma. É mais sério.

What's more, there's no way to verify the account (KYC) and no way to contact the casino. This happened with the PG7777.win platform. We could never withdraw the amount because we had to keep depositing until we reached a new VIP level and then, out of the blue, the amount disappeared. The case is identical and deserves the attention of this body.

E, complementando, não há como verificar a conta (KYC) nem como entrar em contato com o cassino. Isso aconteceu com a Plataforma PG7777.win. Nunca podíamos retirar o valor pois tínhamos que ir depositando até atingir um novo nível VIP e, depois, do nada, sumiram com o valor. O caso é idêntico e merece atenção desse órgão.