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I requested a withdrawal, and simply nothing was transferred to my account, this fraudulent platform should be banned. I found several people with the same problem! They don't have support to assist, and they don't respond to messages - they're just automated messages. In the end, I was scammed; they asked me to deposit 60 reais so that I could withdraw, and so I did. They asked that I spend the 60 reais before I could withdraw the amount, and I did. The platform keeps saying that an audit is being conducted, but still, nothing has been deposited in my account.

Eu solicitei um saque e simplesmente não caiu nada na minha conta, plataforma fraudulenta que deveria ser banida, encontrei várias pessoas com o mesmo problema! Eles não tem sac para atender, e não respondem sua mensagem são mensagens automáticas em fim eu levei um golpe, me pediram para depositar 60 reais para que eu pudesse sacar e assim eu fiz, eles pediram para que eu gastasse os 60 reais para poder sacar a quantia e eu gastei, na plataforma fica só falando que a auditoria está sendo feita e não cai nada

Dear radiologiapratica10,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear radiologiapratica10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.