4 Crowns Casino - Povlačenje igrača nije obrađeno.

Waiting longer than 3 weeks for the money is always averted with other excuses. there isn't much else I can do other than talk to live chat to ask how long it will take

I only saw later on this site that it is not a good site to play

Warte jetzt länger als 3 Wochen auf das Geld werde immer wieder mit anderen Ausreden abgewendet. außer mit live Chat reden um zu fragen wie lange es noch dauert kann ich auch nicht viel mehr tun

hab auf dieser Seite auch erst später gesehen das es keine gute Seite zu spielen ist

Dear Patrick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

No was my first payout, I'm verified and I gambled away the bonus

Nein war meine erste Auszahlung, verifiziert bin ich und den Bonus hab ich weggespielt

Thank you very much for your reply, Patrick. Which payment method to withdraw your winnings have you opted for? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Status is in process, and disbursement bank transfer

Status ist in Bearbeitung, und Auszahlung Bank Transfer

Dear Patrick,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as unresolved. This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.