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They don't pay out winnings and don't respond to any messages or explanations

No pagan las ganancias y ni responden ningún mensaje ni aclaracion

Dear abranaguila90,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

After this they blocked my account and I couldn't open it from my device and of course nothing was fixed, pure waste of time and money but they say that the best advertising for a business is a word-of-mouth recommendation and believe me my recommendation is bad be bad. Thank you very much anyway

Después de esto me bloquearon mi cuenta ya no la pude abrir desde mi dispositivo y claro k no se arregló nada puras perdidas de tiempo y dinero pero dicen que la mejor propaganda para un negocio es la recomendación de boca en boca y creame k mi recomendación ba ser mala. Muchas gracias de todas maneras

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Have you contacted the casino support and asked for an explanation? Did the casino explain why your winnings weren't paid out and why your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus?

This was on Monday, May 20, if I got a bonus, I clicked on the roll to see and the application told me that I could now withdraw my winnings but first I would have to make a minimum deposit of 100 pesos, which I did and it allowed me to withdraw 10 pesos which for security of my account was that amount allowed, I continued playing and when I was fifteen withdrawing my winnings I got this message to register the pix account, the registration address and now it asks me for $300 pesos that I have to deposit to withdraw my winnings, Of course I didn't mention it and I contacted support who never answered anything. The next day, Wednesday, I sent a message again and they didn't answer anything. I made the complaint and later on Wednesday, curiously, after I made the complaint, support answered me saying Read the instructions carefully. Fifteen I returned to the game and I couldn't open it anymore. My account was blocked and I couldn't even claim anything.

Esto fue el lunes 20 de mayo si ootube un bono ,acomolete el rollo ver y la aplicación me afirmó k ya podía retirar mis ganancias pero antes debería realizar un depósito mínimo de 100 pesos , alo cuál lo realize y me permitió retirar 10 pesos que por seguridad de mi cuenta era esa cantidad lo permitido, segui jugando y ya cuando quince retirar mis ganancias me salió este mensaje que diera de alta la cuenta pix ,la dirección de alta y ahora me pide $300 pesos k tengo k depositar para retirar mis ganancias ,claro k no lo ice y me puse en contacto con soporte el cual nunca contesto nada al día siguiente miércoles volví a mandar mensaje y no contestaba nada fue que puse la queja y ya más tarde del miércoles curiosamente después de poner la queja me contesta soporte diciendo que lea bien las instrucciones quince volver al juego y ya no pude abrirlo mi cuenta estaba bloqueada y ya ni como reclamar nada.

What I'm saying is that why from the beginning at no time do they say that to be able to withdraw your winnings and to deposit, ok the first deposit is fine, most casinos ask for it but that they want to be taking money from you by depositing with deception that you can withdraw your profits AMI, it's a scam

Alo que voy es que por qué desde un principio en ningún momento dicen k para poder retirar tus ganancias ay k depositar,ok el primer depósito está bien la mayoría de casinos la pide pero k te quieran estar sacando dinero atraves de estar depositando con el engaño de que puedes retirar tus ganancias AMI me párese una estafa

Thank you very much, abranaguila90, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello abranaguila90,

I'm Michal, and I have taken over your complaint. I have reviewed your case and before I contact the casino team, can you please confirm if you have filed this complaint with the correct casino? As far as I know, 7bet Casino (https://7bet.lt/en/) primarily targets players from Lithuania.

Can you also clarify if your winnings originate from a bonus or from real money play? If they come from a bonus, which bonus was it? Additionally, have you fulfilled the mandatory wagering requirements before submitting the withdrawal?

They no longer allow me to enter, they have blocked me and I already explained everything above, maybe they didn't provide you with that information or check the history of the present complaint. The answers to your questions. Or how many more to give an explanation

Que ya no me deja ingresar me tienen blokiado y todo lo anterior ya lo explique acaso no le proporcionaron esa información o cheque el historial de la queja presente ay viene. Las respuestas a sus preguntas. O a cuántos más ay k darles explicación

Dear abranaguila90,

I have read your above responses, but I have kindly asked you for more clarity. Our main company language is English. Apparently, there are some mistypes in your responses, and neither our translation program nor Google Translate were able to accurately translate the Spanish text you wrote into English language.

To be able to help you please answer clearly my questions.

Your winnings came with the help of a bonus, right? What bonus (no deposit, free cash, free spins, deposit bonus, royalty bonus, VIP bonus, etc.) was it? The casino team asked you to deposit $300 pesos to be able to withdraw your winnings, correct? Have you fulfilled the mandatory wagering requirements before submitting the withdrawal?

The winnings were part of the welcome bonus. I completed the roll and it asked me for 100 pesos to be able to withdraw, which I deposited when I want to withdraw. Why does the game assure me that I just deposited the 100 pesos to be able to withdraw and nothing? Now I need to deposit $300 to be able to withdraw. withdraw and Kien assures me that he will let me withdraw if they have already done it to me once and why do I have to deposit again to be able to withdraw winnings that I am supposed to have already won, at no time before playing. It says that you have to deposit 100 and then 300 and I don't know how much more to be able to withdraw if they said it, believe me, no one would play in their casino because they are not clear with their clauses

Las ganancias fueron parte del bono de bienvenida cumplí con el rollo ver y me pidió 100 pesos para poder retirar el cual deposite cuando quiero retirar por qué me asegura el juego k nomás deposite los 100 pesos para poder retirar y nada ahora necesito depositar $300 pa poder retirar y Kien me asegura k me va dejar retirar si ya me la hicieron una vez y por qué les tengo que depositar de nuevo para poder retirar ganancias k se supone ya gane, en ningún momento antes de jugar. Dice k tienes k depositar 100 y luego 300 y no sé cuánto más para poder retirar si lo dijeran créeme k nadie jugaría en su casino por qué no son claros con su clausulas

Thank you for the clarification, abranaguila90.

I will contact the casino to shed more light on this matter.

We would like to invite 7bet Casino to join the conversation.

Dear 7bet Casino,

Could you please provide information on why the player is required to make another deposit in order to withdraw their winnings when they have already done so? Additionally, could you clarify why the player's account is blocked?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

No, that's a good help, just a waste of time. Thank you anyway and that it will serve as an experience for new users so that they realize the scammers there are so that they do not get fooled

No pues que buena ayuda puro perder el tiempo. Gracias de todos modos y eso k sirva de experiencia a nuevos usuarios para k se den cuenta de los estafadores k hay para k no se dejen engañar

Dear abranaguila90,

I have been informed by the 7bet Casino team (https://7bet.lt/en/) that they only provide their services to players from Lithuania and they could not find any account assigned to your email address.

There is another 7bet Casino (https://www.7bet.com/) that appears to be targeting Latin America. Can you please confirm that your complaint is about this (https://www.7bet.com/) 7bet Casino?

from the beginning it was reported that it was this

desde un principio se informó que era este

Dear abranaguila90,

Can you please confirm the link of "your" 7bet Casino? Although I have asked that before, you have not clearly answered my question. I cannot establish the casino link from the screenshot.

Dear abranaguila90,

I'm sorry that screenshot is of no help either.

Please confirm the casino webpage link/URL or address of "your" 7bet Casino.

See below.:

Dear abranaguila90,

I'm a bit confused. Is the casino down or do you still have access to your account? Are you using a casino app to access your account? If so, where did you get the app from? I have asked you to provide me the link/URL or address of "your" 7bet Casino. The casino you have issues with. The screenshots you have provided seem not to be related to "your" casino.

You need to please understand that I won't be able to help you if I don't know which exact casino I should contact.

https://7bet-casino.com

What do you not understand?

https//7bet-casino.com

Que es lo que no entiende?

They have blocked me, which is not visible in the screenshot.

The previous screenshots were from when I was playing, it no longer allows me to log in

What thing don't you understand?

Que me tienen bloqueado que no se ve en la captura de pantalla

Las capturas anteriores fueron de cuando estuve jugando ya no me permite ingresar

Que cosa no entiende?

Dear abranaguila90,

I'm sorry if I don't fully understand your responses, but you initially wrote that you no longer have access to your account, not that the whole casino webpage is blocked. You have then later provided screenshots, so it looked like you still have access to your account. And it took a while until you clarified the correct casino link/URL or address as it seems there are multiple similar casinos with the same name. Sadly it looks like you were a victim of a fake/scam casino. I have tried to access the https://7bet-casino.com from various IPs and multiple devices but it looks like the side is completely down.

There is no active contact I can reach out to, unfortunately at this stage, there is basically no possibility for us to provide any further help.

I can only recommend checking the reviews of each casino before you sign up and only playing in established, licensed, and good-rated casinos to avoid disappointments like this in the future. Additionally please make sure the casino link/URL or address is an "official" one because as you could experience in your case some fake sites can mimic honest casinos quite well.

I will close this complaint as unresolved. I understand this isn't a satisfactory solution to your issue. However, it will be used as a Warning for other players to be careful and always make sure to use an official casino link/URL or address.

I'm sorry I could not be of any help with this case. Feel free to let me know if I can help you with anything else.

Dear abranaguila90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear abranaguila90,

I understand that this may not be a satisfactory solution to your issue, but I will close this complaint as unresolved. Despite my efforts to access the website from different IPs and devices, it appears that the site is completely down. Unfortunately, there is no active contact available for me to reach out to, and therefore, we are unable to provide any further assistance at this time.

I am sorry I could not be of more help on this occasion. Rest assured, it will serve as a warning for other players to exercise caution and always use an official casino link/URL or address.

To minimize similar disappointments in the future, I strongly recommend checking the reviews of each casino before signing up and only playing in established, licensed, and well-rated casinos. It is also important to ensure that the casino link/URL or address is an official one, as some fake sites can closely mimic legitimate casinos, as you have experienced.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino and we will try our best to help.

Best regards,

Michal

Casino Guru