zdravo morfejmal,
Iako razumem vašu poentu i mogu da se složim sa vama da bi u idealnom slučaju svaki kazino trebalo da ima implementiranu funkciju koja ne dozvoljava igračima iz zemlje u kojoj nije dozvoljeno da se registruju i deponuju novac, ili tamo gde određeni lokalni propisi to ograničavaju. Mi se zalažemo za to, nažalost, ovo još nije postalo industrijski standard. Zato je zaista odgovornost igrača da se pobrine da pročita odredbe i uslove. Našao sam ovo u Uputstvima i uslovima kazina
Međutim, fer pristup kazina bi bio da vratite vaše depozite.
Kontaktiraću kazino da vidim da li mogu da pomognem.
Pozivamo kazino 747.live da se pridruži razgovoru.
Poštovani kazino 747.live,
Iako mogu da se složim da igrači treba da pročitaju uslove i odredbe pre nego što otvore svoj nalog kako bi izbegli ovakve situacije, moram da napomenem da je vašem kazinu lako dostupan sa ruske IP adrese, a čak imate i Rusiju na listi kao jedan od zemlje u obrascu za registraciju, što je zbunjujuće za igrače.
Zašto račun igrača nije zatvoren nakon što su dali podatke o svom prebivalištu, ili zašto je igrač mogao da izvrši depozit kada je otvorio svoj račun iz zabranjene zemlje?
Očekivali bismo da kazino sa prilično dobrom ocenom ima mere za sprečavanje ovakvih situacija.
Razumem da igrač možda nema pravo na dobitak, međutim, pravedno rešenje za ovu situaciju bi bilo vraćanje depozita nazad igraču. Možete li razmotriti ovu opciju?
Hello morfeymal,
Although I understand your point and I can agree with you that ideally, every casino should have a feature implemented to not allow players from a non-allowed country to register and deposit money, or where certain local regulations limit this. We are advocating for this, unfortunately, this has not yet become an industry standard. That's why it is indeed the player's responsibility to make sure to read the terms and conditions. I have found this in the casino T&Cs
However, a fair approach from the casino would be to return your deposits.
I will contact the casino to see if I can help.
We would like to invite 747.live Casino to join the conversation.
Dear 747.live Casino,
Although I can agree that players should read the terms and conditions before they open their account to avoid situations like this, however, I have to mention that your casino is easily accessible from a Russian IP, and you even have Russia listed as one of the countries in the registration form, which is confusing for the players.
Why was the player's account not closed once they provided their residency details, or why was the player able to deposit when they opened their account from a prohibited country?
We would expect a quite good-rated casino to have measures in place to prevent situations like this.
I understand the player might not be entitled to the winnings, however, a fair resolution to this situation would be to return the deposit back to the player. Can you please consider this option?
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