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The online casino 7slots casino did not comply with the payment of my money which I withdrew and the withdrawal period has already expired

El casino on líne 7slots casino no cumplió con el pago de mi dinero el cual retire y ya se cumplió el plazo de retiro

Hello robertrodriguez3382,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The withdrawal was made on 02 16 2023 yesterday I canceled the withdrawal and made one of 20,000 which was deducted from my account and if my account is verified and I sent all my personal and payment documents

El retiro lo realize el día 16 02 2023 ayer cancele el retiro y hice uno de 20000 el cual descontaron de mi cuenta y si mi cuenta está verificada y envié todos mis documentos personales y de pago

Good morning, I still have problems, the 7slots casino still does not give answers to my withdrawals, I have my account verified, I sent all my documents and still they have not complied with the payment

Buenos días sigo teniendo problemas el casino 7slots casino aún no da respuestas de mis retiros tengo mi cuenta verificada envié todos mis documentos y aún así no han cumplido con el pago

Dear robertrodriguez3382,

Did you accumulate the money with bonus or with real money? Can you please forward your bonus and withdrawal history to nikolas.b@casino.guru?

The money was accumulated x real money

El dinero fue acumulado x dinero real

Hello robertrodriguez3382,

As you requested a new withdrawal, basically the 2 week process begun again. As your new request seem to be requested less than 14 days ago, please let us know once it will take more and we will try to get in touch with the casino.

Until then, I can only recommend you to wait.

Dear robertrodriguez3382,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear robertrodriguez3382,

We hasten to inform you that the delay in withdrawal of your money is described in the terms and conditions service. You can read about all details in point 8 on page User agreement.

We apologise for the long wait.

Thank you for choosing 7Slots Casino!

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.