Dragi Loš,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem sa Ace of Casino.
Želim da vam skrenem pažnju da traženje od drugih korisnika da ulože novac u kazino kako bi se smanjili zahtevi za klađenje nije uobičajena praksa u regulisanim i poštenim kockarnicama. Nakon detaljnog ispitivanja Ace of Casino-a, otkrili smo da ima mnogo sličnosti sa Gamblemak Casino-om i velika je verovatnoća da se radi o platformi za prevaru.
Da li ste pokušali da zatražite povlačenje? Niste u mogućnosti da podnesete zahtev za povlačenje?
Da li ste ranije izvršili uspešne isplate iz ovog kazina?
Možete li potvrditi da ste prošli KIC verifikaciju?
Kada ste poslednji put komunicirali sa korisničkom podrškom i o čemu se radilo?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear Losh,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue with Ace of Casino.
I want to bring to your attention that asking other users to deposit money into a casino to reduce wagering requirements is not a common practice in regulated and fair casinos. Upon conducting a detailed examination of Ace of Casino, we have found that it shares many similarities with Gamblemax Casino, and is highly probable that it is a fraudulent platform.
Have you tried requesting a withdrawal? Are you not able to submit the withdrawal request?
Have you made any successful withdrawals from this casino before?
Could you please confirm that you passed the KYC verification?
When was the last time you communicated with customer support and what was it about?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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