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I’ve been waiting for my winnings of £100 which I submitted a withdrawal request over 2 weeks ago.

I am also waiting for a withdrawal of £100.10 again waiting over a week got this withdrawal. Lastly my last pending withdrawal was for £200.04 which was requested a week ago too.

All 3 withdrawal requests are no longer pending but have not been credited to my bank account. I have emailed many times, with the same reply : we deposit your funds as soon as possible that’s they keep saying.

It says on they’re website that 48 hrs is the normal withdrawal- to bank time…

Dear Laney1971,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Do I understand correctly that your withdrawal has been processed but never reached you? Have you received transaction tracking numbers from the casino? I understood that you have opted for a bank wire transfer, is that correct?

Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Laney1971,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.