The player from India had his Babu88 account deactivated, hindering access to his funds for two months. He is requesting assistance in resolving the issue. We closed the complaint as resolved since the player's account had been reactivated and the funds successfully withdrawn.
Igraču iz Indije je deaktiviran nalog Babu88, što je ometalo pristup njegovim sredstvima dva meseca. Traži pomoć u rešavanju problema. Zaključili smo žalbu kao rešenu pošto je račun igrača ponovo aktiviran i sredstva su uspešno povučena.
Moj Babu88 nalog je deaktiviran otkako je pre dva meseca moj iznos udaren pa vas molim da rešite ovaj problem i preduzmete mere da Babu88 vrati moj iznos
My Babu88 account was deactivated since two months back my amount struck so pls solve this issue and take action this Babu88 bring back my amount
Zdravo boiaashok0143,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa BABU88Casinom. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li da nam kažete da li je vaš nalog već verifikovan i ako jeste, od kada tačno? Da li ste tamo igrali kazino igre ili sportsko klađenje? Koliko je bilo vaše stanje u kazinu pre nego što je blokirano? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo? Da li su naveli razlog blokiranja vašeg naloga?
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Hello boyaashok0143,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BABU88Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you play casino games or sports betting there? How much was your casino balance before it got blocked? When was the last time you spoke to the casino and what was it about? Did they specify the reason of blocking your account?
Looking forward to your answer.
Regards,
Nick
Dvadeset hiljada rupija iznad iznosa Blocked.shoving nalog je deaktiviran.
Twenty Thousand rupees above amountBlocked.showing account is deactivated.
Zdravo boiaashok0143,
Odgovorite na moja prethodno postavljena pitanja, inače ćemo biti primorani da zatvorimo žalbu.
Hello boyaashok0143,
Please answer my previously asked questions otherwise we will be forced to close the complaint.
zdravo Nik,
Da, moj nalog je verifikovan u aprilu. Igrao sam u kazino igrama i stanje na mom računu je 20.000 iznad pre nego što je blokiran. Razgovarao sam sa korisničkom podrškom kazina pre nego što je blokiran. Nisu naveli nijedan razlog za blokadu.
Hello Nick,
Yes, my account is verified in April. I played in Casino games and my account balance is 20,000 above before it got blocked. I spoke to the casino customer support before it's blocked. They haven't mentioned any reason for blocking.
Zdravo boiaashok0143,
Molimo vas da prosledite komunikaciju između vas i kazina u vezi sa ovim slučajem nikolas.b@casino.guru .
Hello boyaashok0143,
Please forward the communication between you and the casino regarding this case to nikolas.b@casino.guru.
Ovo je moja komunikacija sa kazinom pre 2 meseca, ova dva snimka ekrana su stara, govore da sam ja uradio sumnjive opklade, zatvorio moj ID i rekao da se napravi novi ID. Zato ljubazno pogledaj u to
This is my communication with the casino 2months ago, These two screenshots are old one, they're saying that the I was did suspicious bets, closed my Id and telling that to create new Id. So kindly look into it
Ovo su novi snimci ekrana
These are new screenshots
Zdravo boiaashok0143,
Žao mi je, ali nema ni jednog pomena u vezi sa kreiranjem novog naloga. Takođe je zabranjeno u skoro svakom onlajn kazinu, tako da to definitivno ne bi preporučili. Pošto je došlo do jasnog kršenja uslova kazina stvaranjem više naloga, bićemo primorani da zatvorimo žalbu.
Postoji li još nešto sa čime bismo vam mogli pomoći?
Hello boyaashok0143,
I'm sorry but there is not a single mention regarding creating a new account. It is also prohibited in almost every single online casino so they would definitely not recommend that. As there was a clear breach of casino terms by creating multiple accounts, we will be forced to close the complaint.
Is there anything else we could assist you with?
Nemam više naloga
I don't have multiple accounts
Zdravo boiaashok0143,
Možda je to samo mali nesporazum, ali ovo ste ranije objavili : „Ovo je moja komunikacija sa kazinom pre 2 meseca, ova dva snimka ekrana su stara, govore da sam uradio sumnjive opklade, zatvorio svoj ID i rekao da se to stvori nova lična karta. Zato ljubazno pogledajte to."
Protumačio sam to kao što je vaš prethodni nalog zatvoren i preporučili su vam da otvorite novi. Da li sam dobro razumeo ili šta ste mislili pod "novim ID-om"?
Hello boyaashok0143,
Might be just a little misunderstanding but you posted this earlier: "This is my communication with the casino 2months ago, These two screenshots are old one, they're saying that the I was did suspicious bets, closed my Id and telling that to create new Id. So kindly look into it."
I interpreted it as your previous account got closed and they recommended you to open a new one. Did I understand it correctly or what did you mean by "new id"?
molimo vas da proverite ovu,,, komunikaciju između mene i Babu korisničke podrške
please check this one,,, communication between me and Babu customer support
Zdravo boiaashok0143,
Da li je vaše stanje na starom računu ili na novom? Da li je vaš novi još uvek aktivan ili je takođe blokiran?
Hello boyaashok0143,
Is your balance on your old account or the new one? Is your new one still active or blocked as well?
Imam stanje na starom računu
Having my balance in my old account
Zdravo boiaashok0143,
Pošto nije sasvim jasno da li ste imali drugi nalog ili ne, vaša žalba će sada biti prosleđena mom kolegi Tomasu ( _KSKSKSKSKS_0@email.kkkkk ) koji će vam od sada pomagati i pokušaće da dobije više informacija od kazina .
Želim vam puno sreće u rešavanju.
Pozdravi,
Nick
Hello boyaashok0143,
As it is not entirely clear whether you had a second account or not, your complaint will be now forwarded to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on and will try to get more information from the casino.
Wish you best luck resolving it.
Regards,
Nick
Zdravo boiaashok0143,
Pregledao sam vaš slučaj i u potpunosti razumem vašu zabrinutost. Daću sve od sebe da vam pomognem u rešavanju problema tako što ću kontaktirati kazino.
Želeo bih da zamolim BABU88 Casino da se pridruži ovom razgovoru i podeli više informacija u vezi sa slučajem.
Možete li da navedete razloge zašto je nalog igrača blokiran?
Hvala vam.
Srdačan pozdrav,
Tomas
Hi boyaashok0143,
I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.
I'd like to ask BABU88 Casino to join this conversation and share more information regarding the case.
Can you please provide any reasons why the player's account has been blocked?
Thank you.
Best regards,
Tomas
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Dragi boiaashok0143 ,
Trenutno pokušavam da stupim u kontakt sa predstavnicima kazina, pa produžavam tajmer za još 7 dana da vidim šta se može postići. Obaveštavaću vas o svim dešavanjima.
Hvala na strpljenju.
Srdačan pozdrav,
Tomas
Dear boyaashok0143,
I'm currently trying to get in touch with the casino's representatives, so I'm extending the timer by another 7 days to see what can be achieved. I will keep you updated on any developments.
Thank you for your patience.
Kind regards,
Tomas
Dragi boiaashok0143 ,
Dobre vesti! Dobio sam informaciju od predstavnika kazina da vaš nalog sada treba ponovo da aktivirate kako biste mogli da povučete svoja sredstva.
Možete li nas obavestiti kada primite uplatu?
Hvala vam.
Srdačan pozdrav,
Tomas
Dear boyaashok0143,
Good news! I've received information from the casino representative that your account should now be reactivated so you can withdraw your funds.
Can you please update us once you have received the payment?
Thank you.
Kind regards,
Tomas
Dragi Tomas
Veoma sam zahvalan na vašoj pomoći
Uspešno povlačim svoj iznos
Hvala vam
Dear tomas
Iam very thankful for your help
I successfully withdrawal my amount
Thankyou
Dragi boiaashok0143,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako u budućnosti naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Srdačan pozdrav,
Tomas
Dear boyaashok0143,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
