Igrao sam u kazinu nekoliko meseci i kada sam pokušao da povučem novac, zatraženo mi je da verifikujem svoj nalog. Verifikovao sam svoju ličnu kartu, ali kazino je zatražio dokaz o depozitu da bi završio verifikaciju. Ovde su stvari krenule nagore.
Nakon što sam kazinu poslao bankovne izvode u vrednosti od 6 meseci (dve različite banke), potvrda e-pošte primljena kada je depozit završen putem e-pošte i svaka druga moguća stvar koju mogu da im pošaljem, kazino insistira da želi izvod sa mog „Interac" naloga. Problem sa ovim je što niko ne može imati račun kod Interac-a, to je jednostavno usluga koju koriste sve kanadske banke za prebacivanje novca pomoću e-pošte sa jednog računa na drugi. Otišao sam na ćaskanje i objasnio im ovo, a oni i dalje insistiraju na izjavi.
Poslednji agent za ćaskanje je poslao primer koji sam priložio o tome šta su tražili. Rekao sam im da sam sve to već poslao i da je to potvrda koju dobijate e-poštom kada se transfer sredstava završi. Ponovo sam otpremio dokument i odbijen je.
Vratio sam se na ćaskanje i novi agent je sada zatražio izjavu sa mojim podacima za broj računa za koji nikada ranije nisam čuo. Pitao sam ih da li taj račun pripada kompaniji Gigadat koja je posrednička kompanija kojoj je novac poslat pre nego što je deponovan u kazino. Agent je rekao da, izjava odatle... osim što nemam posao niti pristup izjavama kompanije.
Takođe su tražili da pozovem svoju banku i zatražim takav dokument. Zvao sam ne samo svoju banku, već i kompaniju Interac. Interac mi je rekao da kontaktiram svoju banku, a moja banka mi je rekla da se pozovem na izvod iz banke.
Kazino je onemogućio dovršetak verifikacije računa tražeći dokument koji ne postoji. Kada bi odvojili vreme i jednostavno upućivali na sve dokumente koji su im dostavljeni, lako bi mogli da potvrde dokaz o depozitu. Molim vas da pozovete kazino ovde kako bismo utvrdili u čemu je problem i kako to možemo da rešimo.
I have been playing on the casino for a few months and when I tried to withdrawal, I was asked to verify my account. I have verified my ID but the casino requested a proof of deposit in order to complete the verification. This is where things took a turn for the worse.
After having sent the casino 6 months worth of bank statements (two different banks), email confirmation received when the deposit is completed by email and every other possible thing I can send them the casino insists they want a statement from my "Interac" account. The problem with this is no one can have an account with Interac, it is simply a service used by all Canadian banks to move money using an email from one account to another. I have gone on chat and explained this to them and still they insist on the statement.
The last chat agent sent an example which I have attached as to what it was they were looking for. I told them I had all ready sent that and that it was a confirmation you receive by email once the transfer of funds is done. I uploaded the document again and it was rejected.
I went back on chat and the new agent now requested a statement with my details for an account number I had never heard of before. I asked them if that account belonged to the company Gigadat which is the intermediary company the money was sent to before it was deposited to the casino. The agent said yes, a statement from there … except I have no business nor access to a company's statements.
They also asked me to call my bank and request such a document. I not only called my bank, but also the company Interac. Interac told me to contact my bank, and my bank told me to refer to my bank statement.
The casino has made it impossible to complete the account verification by requesting a document that does not exist. If they took the time and simply cross referenced all the documents provided to them, they would easily be able to confirm the proof of deposit. I am asking you to invite the casino here in order to establish what the issue is and how we can resolve this.
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