Igrač iz Njemačke je u martu zatražio povlačenje, ali nije obrađeno. Kazino je optužio igrača da je otvorio više računa, ali nije pružio dokaze. Na kraju smo žalbu zatvorili kao 'neriješenu'.
The player from Germany requested a withdrawal in March, but it hasn't been processed. The casino accused the player of opening multiple accounts but failed to provide evidence. We ended up closing the complaint as ‘unresolved’.
Igrač iz Njemačke je u martu zatražio povlačenje, ali nije obrađeno. Kazino je optužio igrača da je otvorio više računa, ali nije pružio dokaze. Na kraju smo žalbu zatvorili kao 'neriješenu'.
30.03.22. rezervisao sam isplatu od €2,000 u Beemcasinu. Danas je 20. april 2022. Stalno me drže van sebe. Jednom mi je rečeno da je to zbog nepovjerenja, ali sam poslao svu dokumentaciju nakon toga mi je rečeno da je to zbog nedostatka sredstava, odnosno da nemaju novca. Tada mi je rečeno da je to zbog Zakona o pranju novca. Stalno me zastoje i ništa se ne dešava osim više izgovora
on 03/30/22 I booked my payout of €2,000 at Beemcasino. Today is April 20th, 2022 I am being held out all the time. I was once told it was due to the lack of verification, but I sent all the documents after that I was told it was due to a lack of funds, i.e. that they lacked the money. Then I was told it was because of the Money Laundering Act. I get stalled all the time and nothing happens except more excuses
am 30.03.22 habe ich meine Auszahlung von 2.000€ bei Beemcasino gebucht. Heute ist der 20.04.22 ich werde die ganze Zeit hin gehalten einmal wurde mir gesagt es liegt an der fehlenden Verifizierung ich habe aber alle documente gesendet danach wurde mir gesagt es liegt an fehlenden Mittel also das ihnen das Geld fehlt . Dann wurde mir gesagt es liegt am Geldwäsche Gesetz . Ich werde die ganze Zeit hin gehalten und nichts passiert außer weitere Ausreden
Dragi Davide,
Hvala vam puno što ste podnijeli žalbu. Žao mi je što čujem za vaš problem. Da li ste ranije izvršili uspješne isplate? Možete li pojasniti da li ste prošli KYC verifikaciju ili ne?
Da li biste bili ljubazni da mi pošaljete svu relevantnu komunikaciju između vas i kazina, kako bismo prikupili što više informacija? Moja adresa e-pošte je kristina.s@casino.guru . Alternativno, objavite ga ovdje.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Unaprijed vam hvala na odgovoru.
Srdačan pozdrav,
Kristina
Dear David,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please clarify if you have passed the KYC verification or not?
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Tako da još uvijek čekam svoj novac, kasino me nije kontaktirao! Već sam vam poslao relevantnu istoriju razgovora iz kazina i sebe. Srdačan pozdrav
So I'm still waiting for my money the casino hasn't contacted me! I have already sent you the relevant chat history from the casino and myself. Best regards
Also ich warte immer noch auf mein Geld das Casino hat sich nicht bei mir gemeldet ! Den relevanten Chat Verlauf vom Casino und mir habe ich Ihnen bereits gesendet Mit freundlichen Grüßen
Draga Kristina,
kazino račun d***@outlook.de je zatvoren zbog radnji protiv naših Odredbi i uslova. Dokaze smo vam poslali putem e-pošte.
Srdačni pozdravi,
BeemCasino tim
Dear Kristina,
the casino account of d***@outlook.de is closed due to actions against our Terms and Condition. We 've send you the proofs via email.
Kind regards,
BeemCasino Team
Zdravo svima,
Hvala Davide na odgovoru.
Hvala BeemCasino timu što ste odvojili vreme da odgovorite na ovu žalbu. Možete li dati više informacija i detalja o tome šta se dogodilo? Kako je David prekršio Uvjete i odredbe kazina?
Hello everyone,
Thank you David for your reply.
Thank you BeemCasino Team for taking your time to reply to this complaint. Could you please provide more information and details about what happened? How did David breach the casino's T&Cs?
Nisam prekršio nikakve odredbe i uslove! Ako sada pitate iako vam je Beem poslao navodne dokaze! Jedini koji krši svoje uslove je sam Beem Casino. Želim svoj novac, prošlo je skoro mesec dana šta je to stvarno jako slabo!
I did not violate any terms and conditions! If you ask now even though Beem has sent you alleged evidence! The only one who violates his own terms and conditions is Beem Casino itself I want my money it's been almost a month what's that really very weak!
Ich habe gegen gar keine AGBs verstoßen ! Wenn Sie jetzt sogar fragen obwohl Beem ihnen angebliche Beweise geschickt hat ! Der einzige der gegen seine eigenen AGBs verstößt ist Beem Casino selber ich will mein Geld es ist jetzt schon fast ein Monat was soll das echt sehr schwach !
Draga Kristina,
mi smo vam poslali dokaze na kristina.s@casino.guru 22.04. Ako bude potrebno, ponovo ćemo poslati e-poštu, ali ne bismo željeli objavljivati detalje ovdje ako je moguće. Prekršen paragraf je
11. PROTIV PREVARA
11.1. Kompanija ima strogu politiku borbe protiv prevara i koristi različite alate i tehnike za borbu protiv prevara. Ako je igrač osumnjičen za prijevarne radnje uključujući, ali ne ograničavajući se na:
...
11.1.5 kreiranje dva ili više naloga;
...
Kompanija zadržava pravo da ukine takav račun igrača i obustavi sve isplate igraču. Ova odluka je isključivo diskreciono pravo Kompanije i igrač neće biti obavešten ili obavešten o razlozima za takve radnje.
Srdačni pozdravi,
BeemCasino tim
Dear Kristina,
we've send the proofs to you to kristina.s@casino.guru on 22.04. If necessary we'll resend the email but wouldn't like to publish the details here if possible. The paragraph breached is
11. ANTIFRAUD
11.1. The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
...
11.1.5 creating two or more accounts;
...
the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons for such actions.
Kind regards,
BeemCasino Team
Vi ste prevaranti i ne plaćajte novac šta vam je, sram vas bilo to je zadnja stvar! Mislim da ovo nema nikakve koristi, idem kod sledećeg višeg organa, hoću svoj novac odmah! Inace cu ti praviti velike probleme, kunem se da se tako neces izvuci, ovo sto radis je prevara
Srdačni pozdravi
You are the scammers and don't pay out any money what's wrong with you, shame on you that's the last thing! I don't think this is of any use, I'm going to the next higher authority, I want my money right away! Otherwise I'll cause you big problems, I swear you won't get away with something like that, what you're doing is fraud
Kind regards
Ihr seit die Betrüger und zahlt kein Geld aus was ist los mit euch schämt euch das ist das aller letzte ! Ich glaube das hier bringt nichts ich gehe zur next höheren Instanz ich möchte mein Geld und zwar sofort ! Ansonsten mache ich euch große Probleme das schwör ich euch ihr kommt mit sowas nicht durch das ist Betrug was ihr macht
Mit freundlichen Grüßen
sta je nazad i nazad Beem Casino samo zeli da mi da moj novac poslao sam im istoriju vrlo je jasno da cekaju svoja sredstva i da je to zbog zakona o pranju novca i da je sve to zbog moja potvrda samo iz riječi nisam prvi
gdje beem kazino pokušava pronevjeriti isplate sad ću to proslijediti meni je to prevara od strane beem kazina i da to sada okrenem jer sam to javno objavio je apsolutni obraz!
what is the back and forth the Beem Casino just wants to give me my money I have sent them the history it is very clear that they are waiting for their funds and that it is due to the money laundering law and that it is all due to my verification just out of words i'm not the first
where the beem casino tries to embezzle payments I'll pass it on now it's enough for me that's fraud by beem casino and to turn it around now because I've made it public is an absolute cheek!
was soll das hin und her das Beem Casino will sich einfach drücken mir mein Geld zu geben ich habe ihnen den Verlauf geschickt da steht ganz klar das sie auf ihre finanziellen Mittel warten und das es am Geldwäsche Gesetz liegt und das es an meiner Verifizierung liegt alles nur aus reden ich bin nicht der erste
wo das beem Casino versucht Zahlungen zu unterschlagen ich gebe das jetzt weiter es reicht mir das ist Betrug von beem Casino und das jetzt um zu drehen weil ich es öffentlich gemacht habe ist eine absolute Frechheit!
Hvala puno Davide na odgovoru. Sada ću prenijeti vašu žalbu kolegi Petru ( peter.m@casino.guru ) koji će vam biti na pomoći. Želim vam puno sreće i nadam se da će vaš problem uskoro biti riješen na vaše zadovoljstvo.
Thank you very much David for your reply. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
bok Davide,
Preuzimam vašu žalbu.
Dragi Beem Casino tim,
Dozvolite mi da vam postavim dodatna pitanja u vezi sa žalbom. Da li su oba računa verifikovana? Da li postoje još neka poklapanja kao što su datum rođenja, adresa, ime itd.? Koji račun je prvi otvoren i da li su bonusi uzeti na oba računa?
Hi David,
I'm taking over your complaint.
Dear Beem Casino team,
Let me ask you some additional questions regarding the complaint. Are both of the accounts verified? Are there any other matches like date of birth, address, name etc.? Which account was opened first and were bonuses taken in both accounts?
Nema 2 naloga! Više nema naloga jer sam napisao beem casino da sam ovisan o kockanju, blokirali su mi nalog! jos mi dugujem 2000€ to je sve sto je vazno vec sam proslijedila stvar svom advokatu ostaje da se vidi da li ce cela stvar biti procesuirana novac jos uvek nije na njemu ali je racun blokiran jako dobro su to uradili 😂
There are no 2 accounts! There is no longer an account because I wrote to beem casino that I am addicted to gambling, they blocked my account! I still owe me 2000€ that's all that matters I've already passed the matter on to my lawyer it's up to beem whether the whole thing will be prosecuted the money is still not on it but the account has been blocked very well they did it 😂
Es gibt keine 2 Kontos ! Es gibt gar kein Konto mehr da ich beem Casino geschrieben habe das ich spielsüchtig bin haben sie mein Konto gesperrt ! Die Schulden mir trotzdem noch 2000€ nur darum geht es ich habe die Sache bereits meinen Anwalt weiter gegeben es liegt an beem ob die ganze Sache strafrechtlich verfolgt wird das Geld ist immer noch nicht drauf aber das Konto haben se super gesperrt das haben sie geschafft 😂
Zamolili bismo Beem Casino da odgovori na ovu žalbu. Tajmer produžavamo za 7 dana. Ako kazino ne odgovori u zadanom roku, prigovor će postati 'neriješen' što može negativno uticati na njegov rejting.
We would like to ask Beem Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
Već sam dao podsjetnik beem kazinu i plaćanje će pojesti vaše dugove do petka, 13. maja 2022. Samo je vrlo slabo! Beem kazino nije renomirani kazino i vara i nisam prvi slučaj! Vraćam sve poene kada dobijem novac!
Srdačni pozdravi
I have already given the beem casino a reminder and a payment will eat up your debts by Friday, May 13th, 2022. It's just very weak! The beem casino is not a reputable casino and cheats and I'm not the first case! I take back all charges points when I get my money!
Kind regards
Ich habe dem beem Casino bereits eine Mahnung und eine Zahlungs frisst Ihrer Schulden bis Freitag den 13.05.22 gegeben . Es ist einfach sehr schwach ! Das beem Casino ist kein seriöses Casino und betrügt und ich bin nicht der erste Fall ! Ich nehme alle Anklage Punkte zurück wenn ich mein Geld bekomme !
Mit freundlichen Grüßen
Ono što je bilo za očekivati beem Casino naravno nije prenio jer je ovo zaista lažni kazino, čuvajte se!!!! Sada pokušavam pravni proces, koji će biti težak jer je van EU. Ljudi se klonite beem kazina će kazino biti na crnoj listi!
What was to be expected beem Casino of course did not transfer as this is really a fraudulent casino beware!!!! I am now trying the legal process, which will be difficult because it is outside the EU. People stay away from beem casino will have the casino blacklisted !
Was zu erwarten war beem Casino hat natürlich nicht überwiesen als das ist wirklich ein betrügerisches Casino aufpassen !!!! Ich versuche es jetzt auf dem Rechtsweg was schwierig wird weil außerhalb der Eu . Leute Finger weg von beem Casino werde das Casino auf die schwarze Liste setzten lassen !
bok Davide,
Nažalost, kazino je u potpunosti prestao da odgovara i nije pružio nikakve dokaze koji bi podržali svoje tvrdnje. Označit ću žalbu "neriješenom" u našem sistemu. Razumijem da ovo nije zadovoljavajuće rješenje za vaš problem. Međutim, smanjenje rejtinga uzrokovano neriješenim žalbama moglo bi pomoći da se promijeni pristup kazina. Ako kazino odluči odgovoriti, ponovo ćemo otvoriti žalbu i bit ćete obaviješteni putem e-pošte. U međuvremenu, preporučujem vam da kontaktirate Curacao Gaming Authority i podnesete žalbu ovdje: (https://verification.curacao-egaming.com/validateview.aspx?domain=beemcasino.com) i podnesete im žalbu. Uprava za igre na sreću ima više opcija i alata za pomoć igračima. Javite mi kako su odgovorili (peter.m@casino.guru). Voleo bih da mogu biti od veće pomoći.
Srdačan pozdrav
Peter
Hi David,
Unfortunately, the casino stopped responding entirely and didn't provide any evidence to support its claims. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Curacao Gaming Authority and submit a complaint here: (https://verification.curacao-egaming.com/validateview.aspx?domain=beemcasino.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Let me know how they replied (peter.m@casino.guru). I wish I could be of more help.
Best regards
Peter
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.