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I have made a withdrawal request on 21.5.2021 in the amount of 1500e. Payment method used for withdrawal Bank transfer. Do not reply to email. Through chat, they say there is congestion in the checkout. The documents have been submitted and approved. Have you received similar complaints from this same casino.

Olen tehnyt kotiutuspyynnön 21.5.2021 summa 1500e. Kotiutuksessa käytettävä maksumenetelmä Bank transfer. Eivät vastaa sähköpostiin. Chatin kautta sanovat että Kotiutuksessa on ruuhkaa. Dokumentit oon lähettäny ja ne on hyväksytty. Onko teille tullu tältä samalta casinolta vastaavia valituksia.

Dear Kimmo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Have you received any successful withdrawals from this casino before?

Looking forward to hearing from you.

Best regards,

Kristina

This is my first withdrawal from beem casino.

Tämä on ensinmäinen kotiutukseni beem casinolta.

Thank you very much Kimmo for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Kimmo,

I looked at your complaint and will do my best to help you. I would like to invite Beem Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

My repatriation 1500e has been canceled. I can reportedly only withdraw 150e per day. I made my first 150e withdrawal today. I will let you know if there are still any problems.

Kotiutukseni 1500e on peruttu. Minä voin kuulemma kotiuttaa vain 150e per päivä. Tein tänään ensimmäisen 150e kotiutuksen. Ilmoittelen jos vieläkin tulee ongelmia.

Dear Kimmo,

Our colleagues from live chat should contact you today and help with withdrawals.

Please be kindly advised that all withdrawals are processed on a first-come first-served basis and might be split in smaller portions until being paid in full; payments are made only on working days.

Kind regards,

BEEM Casino Team

Dear Kimmo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

The first 150e lift has been approved. But I have not received the money in the account. I have done 3pcs 150e withdrawals only one of them has been processed. That is, the withdrawal amount of 450e is no longer the 1500e that was originally.

Ensimmäinen 150e nosto on hyväksytty. Mutta rahoja en ole saanut tilille. Olen tehnyt 3kpl 150e kotiutusta vain yksi niistä on käsitelty. Eli kotiutus määrä on 450e ei enää se 1500e joka oli alunperin.

Dear Kimmo,

let me know when you'll receive the rest of your winnings, please. Also, keep in mind that there is a timer and you should let me know if you'll not receive your winnings too so we can investigate further.

Dear Kimmo,

we faced this week a series of bank rejections and our payments to you weren't successfully processed. We're very sorry to inform you that the resolving of the situation may take 5-7 working days. Please don't worry, we ensure that all your withdrawings will be cashed out in full.

Kind regards,

BEEM Casino Team

Dear Kimmo,

let me know when you'll receive your winnings, please.

Dear Kimmo,

sorry, our payment provider is still experiencing problems.

Kind regards,

BEEM Casino Team

Dear Casino,

suggest some possible solution, please.

What are the problems with normal bank transfer withdrawal can be with the payment service provider. I don’t think you have any intention of returning my money. Why haven’t you dealt with my other 150e withdrawals. Want to change the withdrawal method.

Mitä ongelmia normaalissa tilisiirto kotiutuksessa voi olla maksupalvelu tarjoajan kanssa. Minun mielestä teillä ei ole aikomustakaan palauttaa rahojani. Miksi ette ole käsitelleet muita 150e kotiutuksiani. Haluatteko vaihtaa kotiutus tapaa.

We would like to ask the Beem Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Does Guru Curacao know the e-mail address of the licensing commission to which I can complain about beem Casino? Or which party grants the Curacao license to the Casino.

Tietääkö guru curacao lisenssin myöntävän komission sähköpostiosoitette johon voin tehdä beem casinosta valituksen? Tai mikä taho myöntää curacao lisenssin Casinolle.

Dear Kimmo,

when you'll open Curacao validator at the bottom of the Casino website and scroll down you can complain straight to the license provider.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

Dear Casino,

we would like to give one more chance to get this resolved. Are you willing to pay Kimmo's winnings, please?

Hello,

currently we don't have any withdrawal requests. Please make one to withdraw money.

Kind regards,

Beem Casino Team

Dear Kimmo,

would you please confirm receipt of 250 EUR?

Kind regards,

Beem Casino Team

You have repatriated me 100e successfully. I also emailed a picture of where the money has come into my account. I still have 350e available. You can repatriate the remaining 350e to me. With the same bank details as 100e successful withdrawal. Thank you.

Te olette kotiuttaneet minulle 100e onnistuneesti. Laitoin myös sähköpostiin kuvan jossa raha on tullut tililleni. Minulla on vielä 350e saatavaa. Voitte kotiuttaa loput 350e minulle. Samoilla pankkitiedoilla kuin 100e onnistunut kotiutus. Kiitos.

We would like to ask the Beem Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I ask you to withdraw the 350e that is in my game account. I tried to repatriate yesterday but again failed. I am making a new complaint to you from the Curacao casino licensor. If you are having trouble paying winnings then you could even be honest with your players. Not those things remain silent. I wonder how you dare to keep the casino open if you can’t afford to pay players winnings. Personally, I have deposited 300e for you. Now you have repatriated the 100e and the 350e is still repatriated. In other words, you haven’t even been able to repatriate the money I transferred there in 2 months. It can’t be other than that you don’t have the money to pay profits. Please let me know the day you will take home the 350e to me.

Pyydän teitä kotiuttamaan 350e joka on pelitililläni. Yritin eilen kotiuttaa mutta ei taaskaan onnistunut. Teen teistä uuden valituksen curacao casino lisenssin myöntäjälle. Jos teillä on vaikeuksia maksaa voittoja niin voisitte olla edes rehellisiä teidän pelaajia kohtaan. Ei ne asiat vaikenemalla selviä. Ihmettelen miten kehtaatte pitää casinoa auki jos teillä ei ole varaa maksaa pelaajille voittoja. Itse muistaakseni olen tallettanut teille 300e. Nyt olette kotiuttaneet 100e ja 350e on vielä kotiuttamatta. Eli ette ole saaneet 2 kuukauden aikana kotiutettua minulle edes sinne siirtämiäni rahoja. Kyse ei voi olla muustakuin että teillä ei ole rahaa maksaa voittoja. Pyydän että ilmoitatte päivän jolloin kotiutatte 350e minulle.

Dear Kimmo,

the last payment of our debt will be paid tomorrow.

Kind regards,

Beem Casino Team

I acknowledge receipt of the 200e repatriation today. I'm still waiting for the last 150e to go home.

Kuittaan saaneeni tänään 200e kotiutuksen. Odottelen vielä että viimeiset 150e kotiutuvat.

Beem casino has paid me 450e which were in debt. On my behalf, the matter has been closed. Thank you for your help guru.

Beem casino on maksanut minulle 450e jonka olivat velkaa. Minun puolesta asia on loppuun käsitelty. Kiitos teille avusta guru.

Dear Kimmo,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru