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GOOD AFTERNOON CASINO GURU, I WOULD LIKE TO INFORM YOU THAT I HAVE A PROBLEM WITH BETOTBET CASINO. IT HAS BEEN OVER 25 DAYS WITHOUT RECEIVING MY PAYMENT. I HAVE BEEN WAITING FOR AN EMAIL CONFIRMING A RESPONSE TO WITHDRAW MY MONEY AND 15 DAYS HAVE ALREADY PASSED.

BUENAS TARDES CASINO GURU , PARA INFORMARLES QUE TENGO UN PROBLEMA CON EL CASINO BETOTBET YA SON MAS DE 25 DIAS QUE NO ME PAGAN , ME HAN TENIDO ESPERANDO QUE ME LLEGARA UN CORREO CONFIRMANDO UNA RESPUESTA PARA RETIRAR MI DINERO LOS CUALES YA PASARON 15 DIAS

Dear AMILER2610,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Good morning, it's my first retreat

Yes, I verified myself beforehand to be able to withdraw.

I accumulated my earnings without active bonuses to meet their rollover, x5 the amount entered that they told me to be able to withdraw

buenos dias es mi primer retiro

si ,me verifique anteriormente para poder retirar

acumule mis ganancias sin bono activos cumplir su rollover, x5 el monto ingresado que me decian para poder retirar

Good afternoon CASINO GURU, I would like to inform you that the BET O BET casino does not want to give me any kind of response so far; I COMPLIED WITH ALL THEIR TERMS AND CONDITIONS, I BET on SPORTS AND CASINO games, I DEPOSITED 660 USD and they do not want to pay me either my initial deposit or the winnings I obtained.

I REQUESTED THE WITHDRAWAL ON THE DATE 06-09-2024; THE GENTLEMEN FROM CUSTOMERS BET OR BET HAVE ALREADY CONFIRMED TO ME THAT THE WITHDRAWAL IS RELEASED BECAUSE I HAVE ALREADY COMPLETED THE RETURN (ROLLOVERX5), FIRST THEY TOLD ME TO WAIT 24 HOURS, THEN 3 BUSINESS DAYS, THEN THAT THEY DO NOT ATTEND ON WEEKENDS AND 18 DAYS HAVE ALREADY PASSED AND NOTHING TO SOLVE THE PROBLEM.

Buenas tardes CASINO GURU para informarles que el casino BET O BET no quiere darme ningun tipo de respuesta hasta el momento; CUMPLI CON TODOS SUS TERMINOS Y CONDICIONE, APOSTE en juegos de DEPORTES Y CASINO, DEPOSITE 660 USD y no me quieren pagar ni mi deposito inicial, ni las ganancias que obtuve.

SOLICITE EL RETIRO LA FECHA 06-09-2024; LOS SEÑORES DE CUSTOMERS BET O BET YA ME CONFIRMARON QUE EL RETIRO ESTA LIBERADO PORQUE YA HE COMPLETADO EL VUELTO (ROLLOVERX5), PRIMERO ME DIJERON QUE ESPERE 24 HORAS, LUEGO 3 DIAS HABILES, LUEGO QUE NO ATIENDEN LOS FINES DE SEMANA Y YA HAN PASADO 18 DIAS Y NADA DE SOLUCIONARME EL PROBLEMA.

Dear AMILER2610,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for bet O bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from bet O bet Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.