NaslovnaPritužbeBetcris Casino - Igrač ne može da povuče dobitke nakon što je nalog blokiran.
Betcris Casino - Igrač ne može da povuče dobitke nakon što je nalog blokiran.
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Betcris Casino
Index sigurnosti:Visok
Sigurnosni indeks
Kazina sa visokim indeksom sigurnosti obično imaju veliki broj posetilaca i mali broj nerešenih pritužbi. Igrači mogu očekivati da će igrati sigurno i da će prema njima dobro postupati u kazinima sa visokim indeksom sigurnosti.
Poslato:
18/12/2023
|
Rešeno : 14/07/2024
Rešeno
Naša presuda
Predmet je zatvoren
REŠENO
Rezime slučaja
pre 3 meseci
Prevod
The player from Nicaragua had deposited $2,000 and won $4,500 but faced difficulty while trying to withdraw. The casino insisted that the player deposit an additional $2,000 before any withdrawals could be made. After this, the casino also requested a visit to a physical location, further document submission, and eventually blocked the player's account. We recommended that the player file a complaint with the Malta Gambling Authority. The player later reported that the regulator had helped recover 70% of the winnings, but the casino had kept 30% without clear justification. The case was closed with the status "waiting for regulator's decision."
Igrač iz Nikaragve je deponovao 2.000 dolara i osvojio 4.500 dolara, ali se suočio sa poteškoćama dok je pokušavao da se povuče. Kazino je insistirao da igrač deponuje dodatnih 2.000 dolara pre nego što se izvrši bilo kakvo povlačenje. Nakon ovoga, kazino je takođe zatražio posetu fizičkoj lokaciji, dalje podnošenje dokumenata i na kraju blokirao nalog igrača. Preporučili smo igraču da podnese žalbu Upravi za kockanje Malte. Igrač je kasnije izvestio da je regulator pomogao da se povrati 70% dobitaka, ali je kazino zadržao 30% bez jasnog opravdanja. Slučaj je zatvoren sa statusom „čeka se odluka regulatora“.
Zdravo, Guru tim. Pre nekoliko dana, tačnije 11. decembra, deponovao sam $2000 USD na svoj Bet Cris račun. Igrao sam i zaradio 2500 USD. Bio je to moj prvi dan kada sam koristio platformu i pobedio sam igrajući rulet uživo. Pokušao sam da podignem novac kada je moj račun verifikovan – tražili su moju ličnu kartu i selfi na kojoj držim karticu, koju sam dao u roku od 10 minuta. Rekli su mi da sam spreman da se povučem. Međutim, kada sam pokušao da se povučem, to je odbijeno. Pokušao sam da podignem 4500 dolara u roku od 5 minuta, ali moj pokušaj je odbijen. Kontaktirao sam ih putem ćaskanja uživo i rekli su mi ovo:
„Hvala vam na strpljenju, Deborah. Uprava je odlučila da vrati sve vaše depozite. – Gina 22:56"
Zatim su mi rekli da moram da položim 2000 dolara pre nego što mogu da povučem. Pitao sam zašto moram ovo da uradim kada su mi oni vratili sredstva, a ne ja. Tražili su da uložim još novca da podignem svoj dobitak.
Zatim su mi rekli da položim 2000 dolara i da će moje povlačenje odmah biti dostupno. Međutim, kasnije su se predomislili i rekli da moram da igram kroz ceo iznos da bih napravio povlačenje. Tada su mi stvari počele da se osećaju. Onda su mi blokirali račun, rekavši da će biti otvoren tek kada položim 2000 dolara.
Zatim su mi rekli da moram da donesem gotovinu u fizički kazino. Bio sam spreman da idem i bio sam u kontaktu sa njima da ih obavestim kada su mi odjednom rekli da ne mogu da idem jer moram da pošaljem još dokumenata. Poslao sam dokumente, ali su odlučili da moj račun ostane zatvoren bez obzira na to.
Imao sam legitimnu pobedu i kazino sada odbija da mi plati. Dao sam svu neophodnu dokumentaciju, koju su oni stalno odbijali od kada sam pokušao da izvršim povlačenje. Uključio sam snimke ekrana igara i istorije igara.
Važno je napomenuti da iako su vratili 2000 USD koje sam deponovao nazad na moju karticu, to nije nešto što sam tražio – to je bila njihova odluka.
Priložio sam slike cele situacije. Čak su priznali u live chatu da mogu da se povučem i da sam pobedio.
U ćaskanju se nekoliko puta pojavila gruba osoba po imenu Havijer. Rekao mi je da nisu fantazija i da će on odlučiti da li da otvorim moj nalog ili ne. Takođe je rekao da neće ponavljati poruke. Kada sam pitao šta da radim, jednostavno je rekao da su u poslu 35 godina i da nisu fantazija.
Poslao sam tražena dokumenta, ali je njihov odgovor bio da će račun ostati zatvoren zbog odluke uprave.
Sada su me jednostavno blokirali zbog odluke uprave i zadržali moj dobitak.
Molimo da ove slike budu javne kako bi drugi koji se bave ovim problemom mogli da ih vide
Hello, Guru team. A few days ago, specifically on December 11, I deposited $2000 USD into my Bet Cris account. I played and made a profit of $2500 USD. It was my first day using the platform, and I won while playing live roulette. I tried to withdraw the money once my account was verified - they requested my ID and a selfie of me holding the card, which I provided within 10 minutes. They told me I was ready to withdraw. However, when I attempted to withdraw, it was rejected. I tried to withdraw $4500 within 5 minutes but my attempt was rejected. I contacted them through live chat and they told me this:
"Thank you for your patience, Deborah. Management has decided to refund all of your deposits. - Gina 22:56"
Next, they told me that I needed to deposit $2000 before I could withdraw. I asked why I needed to do this when they were the ones who refunded my funds, not me. They were demanding that I put in more money to withdraw my winnings.
Then, they told me to deposit $2000 and that my withdrawal would be available immediately. However, they later changed their mind and said I had to play through the full amount in order to make a withdrawal. That's when things started to feel off to me. Then they blocked my account, saying it would only be opened once I had deposited $2000.
Next, they told me I needed to bring cash to a physical casino. I was ready to go and was in contact with them to let them know when suddenly they told me I couldn't go because I needed to send more documents. I sent the documents, but they decided to keep my account closed regardless.
I had a legitimate win and the casino now refuses to pay me. I provided all necessary documentation, which they have continually rejected since I tried to make a withdrawal. I've included screenshots of the games and game history.
An important thing to note is that while they did return the $2000 USD I deposited back onto my card, that was not something I asked for - it was their decision.
I've attached images of the entire situation. They even admitted in live chat that I could withdraw and that I did win.
In the chat, a rude person named Javier appeared several times. He told me they aren't a fantasy and that he would decide whether or not to open my account. He also said he wouldn't keep repeating messages. When I asked what I should do, he simply said they've been in the business for 35 years and they're not a fantasy.
I sent the requested documents, but their response was that the account would remain closed due to a management decision.
Now they have simply blocked me due to a management decision and kept my winnings.
Please keep these images public so others dealing with this issue can see them
Hola equipo Guru. Hace unos días específicamente el 11 de diciembre ingresé $2000 USD , a la cuenta de bet Cris jugué logré hacer una ganancia de $2500 UDS era el primer día que me regriste primer día y gané en su plataforma en casino en vivo jugando a la ruleta, intento hacer el retiro una vez verificada la cuenta que pedían el ID más selfie mío sostieneo la tarjeta lo hice en cuestión de 10 minutos ya estaba según ellos listo para poder retirar, cuando hago el retiro se me rechaza intenté retirar $4500 en 5 minutos se me rechaza me pongo en contacto en el chat en vivo me dicen esto
" Gracias por el tiempo en espera, Débora, te comento por decisión de Gerencia, se ha realizado el reembolso de tus depósitos realizados.
Gina - 22:56 "
Luego me dicen que es necesario hacer un depósito de $2000 para poder realizar la retirada le pregunto que por qué razón debo de hacerlo si ellos fueron que devolvieron los fondos no fui yo que solicite esa devolución me estaban exigiendo que metiera más dinero para retirar mis ganancia
Luego me dicen que deposite los $2000 que estará disponible el retiro inmediatamente, luego me dicen que no que los ingrese que debo jugarlo al 100% para poder realizar una retirada ya desde ahí eso me estaba oliendo muy mal, luego me bloquearon la cuenta porque quería que depositara $2000 hasta que depositara los 2000 dólares iba ha ser abierta
luego me dicen que debo de llevar en dinero en efectivo a un casino " en físico " ya estaba lista para ir me puse en contactos con ellos para informarles que ya iba, cuando de repente me dicen que no no podré que tengo que enviar más documentos los cuales envié y lo cuales solamente que por decisión de gerencia mi cuenta quedará cerrada
yo gané justamente ahora el casino no quiere pagarme incluso envié toda la documentacion necesaria lo cuales siempre han sido negativos desde que intenté realizar una retirada les envío captura de los juegos y historial del juego
algo muy importante que mencionar si se me regresaron los $2000 USD que ingresé se
regresaron a mi tarjeta, lo cual yo no pedí ni solicité fue decisión de ellos.
adjunto todas las imágenes de este caso que incluso ellos me dicen por chat en vivo que si podía realizar mi retiro lo cual también me dicen que si gané
luego de estar muchas veces en el chat se aparece una persona grosera de nombre JAVIER
lo cual me dice que ellos no son una fantasía que le mande los documentos que él verá si la abre oh no la abre una que él no me iba a estar repórtele los mensajes le preguntaba que debía hacer solamente me decía tenemos 35 años en esto no somos una fantasía
Envie la documentación solicitada lo que me respondieron es que se mantendrá cerrada por decisión de gerencia.
Ahora simplemente me bloquean por decisión de gerencia y punto. Se quedaron con mi ganancia
Porfavor dejar estas imágenes públicas para que otros que tenga este problema pueda verlo
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
Možete li molim vas da nam kažete pre koliko ste vremena registrovali svoj nalog?
Da li ste imali uspešne isplate iz ovog kazina u prošlosti?
Da li su vaši dobici akumulirani sa ili bez aktivnog bonusa, molim?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear DeboraMarin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please advise how long ago you registered your account?
Have you had any successful withdrawals from this casino in the past?
Were your winnings accumulated with or without an active bonus, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Poslao sam svu potrebnu dokumentaciju na overu, za koju su mi rekli da je overena, zatim su mi tražili još dokumenata koje sam poslao.
Sada mi samo kažu da je odluka uprave, moj račun će ostati zatvoren. To je sve što su mi rekli, zatvorili su mi račun i zadržali profit.
ali su mi pre toga rekli da položim 2000 USD da bih mogao da podignem svoj profit, nešto nelogično. Zašto treba da uložim više da bih mogao da izvršim povlačenje?
Rekli su mi da su mi odlukom uprave vratili karticu za nešto što nisam tražio.
Nadam se vašoj brzoj pomoći, puno pozdrava
Hvala vam!
Hello, thank you for your response Petronela,
1- The account was created on December 11
2- I had not made a withdrawal before, it was the first
3- without any bonus or rollover
I attach an image showing it
I sent all the necessary documents for verification, which they had told me was verified, then they asked me for more documents, which I sent.
Now they only tell me that the decision is management's, my account will remain closed. That's all they told me, they closed my account and kept my profit.
but before that they told me to deposit 2000 USD to be able to withdraw my profit, something illogical. Why should I deposit more to be able to make a withdrawal?
They told me that by management's decision they had refunded my card for something that I did not ask for.
I hope for your prompt help, many greetings
Thank you!
Hola gracias por tu respuesta Petronela,
1- La cuenta se creó el 11 de diciembre
2- no había hecho retiro antes era el primero
3- sin ningún bonus ni rollover
adjunto imagen donde lo demuestra
envie todos los documentos necesarios para la verificación que me habían dicho que está estaba verificada luego me pidieron más documentos los cuales envié.
ahora solamente me dicen que la decisión es de gerencia mi cuenta permanecerá cerrada. Solo eso me han dicho me cerraron la cuenta se quedaron con mi ganancia.
pero antes de eso me decían que fuera depositara 2000 USD para poder realizar retiro de mi ganancia algo ilógico. Por qué debo de depositar más para poder realizar un retiro?
lo cual me decían que por decisión de gerencia me habían hecho la devolución ha mi tarjeta algo que no yo pedí.
Ponovo sam kontaktirao kazino i rekli su mi da zbog opšte odluke uprave moj račun neće biti otvoren.
Naredio sam da se depozit vrati i moj račun se zatvori.
Da je uprava već postupila i to je bila njihova odluka,
To je veoma loša odluka za igrača kao što sam ja i jedini koji je oštećen sam ja.
Bio sam pobednik koji je pobedio na ruletu PRAGMATIC MEGA ROULETTE, u prethodnim porukama sam uploadovao profitne zagrade.
nešto veoma važno da dodam, nisam dobio nikakvim bonusom, svi dobici su bili sa mojim novcem, registrovao sam se 11. decembra ove iste godine "2023" što sam istog dana izvršio povlačenje što se onda desilo sav ovaj problem koji su su ostali sa mojim dobicima odlukom kazina, nešto što nije fer ni prema meni ni prema drugim igračima na ovoj platformi
Hello again Guru team,
I have contacted the casino again and they tell me that due to a general management decision my account will not be opened.
I ordered the deposit to be returned and my account closed.
That the management already acted and that was their decision,
It is a very bad decision for a player like me and the only one harmed is me.
I was a winner who won on the PRAGMATIC MEGA ROULETTE roulette, in the previous messages I uploaded profit brackets.
something very important to add, I did not win with any bonus, all the winnings were with my money, I registered on December 11 of this same year "2023" which that same day I made the withdrawal which then happened all this problem that they were left with my winnings by the casino's decision, something that is not fair to me or to other players on this platform
Hola de nuevo equipo Gurú,
me he puesto en contacto de nuevo con el casino me dicen que por decisión de gerencia general mi cuenta no será abierta.
que ordeno regresarme el depósito y cerrar mi cuenta.
Que ya la gerencia actuó y esa fue su decisión,
Es una decisión muy mala para una jugadora como yo para la única perjudicada soy yo.
fui una ganadora que ganó en la ruleta de PRAGMATIC MEGA ROULETTE, en los mensajes anteriores subí soportes de la ganancia.
algo muy importante que agregar, no gané con ningún bonus toda la ganancia fue con mi dinero, me registré el 11 de diciembre de este mismo año "2023" lo cual ese mismo día hice el retiro lo cual luego pasó todo este problema que se quedaron con mi ganancia por decisión del casino, algo que no es justo ni para mí ni para otro jugador en esta plataforma
Prilažem važne slike mog slučaja, nadam se da možete da mi pomognete.
Takođe zahtevam da slike ostave javne kako bi drugi igrači koji žele da koriste ovu platformu shvatili stvarnost i kako ovaj kazino funkcioniše.
Uspeo sam da uradim sva ova snimanja pre nego što je moj nalog blokiran.
Veoma srdačan pozdrav celom Guru timu!
Hello Guru Team,
I attach important images of my case, I hope you can help me.
I also request to leave the images public so that other players who want to use this platform realize the reality and how this casino works.
I managed to do all of these captures before my account was blocked.
Very cordial greetings to the entire Guru team!
Hola equipo Guru,
adjunto imágenes importante de mi caso espero me puedan apoyar.
tambien solicito dejar las imágenes públicas para que otros jugadores que quieran usar esta plataforma se den cuenta de la realidad y como trabaja este casino.
Todas estas capturas logré hacerlas antes que mi cuenta fuera bloqueada.
Hvala vam puno, DeboraMarin, na pružanju svih potrebnih informacija. Vašu žalbu ću sada preneti kolegi Mateju ( matej@casino.guru ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, DeboraMarin, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hvala vam puno što ste me podržali u ovom slučaju, veoma sam zahvalan vama i svom ljubaznom Guru timu!
Danas, nakon što sam bio blokiran danima, pokušao sam da se prijavim na svoj Betcris nalog koji je bio blokiran, uzročnost je što mi dozvoljava da se prijavim, očigledno su me odblokirali.
Ali šta se dešava kada dođem na nalog?
Iznenadite da je moj nalog u . 0 . " nula "
0,00 $
Šta se dešava, shvatim da mi je nalog potpuno na nuli, proverim šta se dešava, uđem u istoriju i vidim da je „NAZAD NA 0"
U tom trenutku kontaktiram live chat "što je jako loše" postavljam pitanje zašto moj nalog nema stanje.
Kažu mi isto što su uvek govorili da je odlukom uprave povraćaj izvršen direktnom odlukom menadžmenta, da moram da uplatim depozit da bih mogao da podignem svoj dobitak, ali ovde ostavljam poruku odgovora od predstavnika kazina preko ćaskanje uživo
Vrednosti su refundirane odlukom uprave, nažalost ne mogu vam dati više informacija, jer je to bila direktna odluka menadžmenta.
Ono što se dešava je da me ovim teraju da položim depozit od 2000 USD, što je bio iznos koji su oni vratili, da položim tu sumu novca da bih mogao da povučem, to je nešto nelogično. Samo ne želim da ulažem više novca. Već sam igrao, pobedio sam, već sam povukao (ali mi nisu platili)
Ne bi trebalo da polažem više novca da bih mogao da podignem svoj dobitak od 2500 USD, to je nešto što oni zahtevaju od mene i žele da uradim jer mi daju samo taj odgovor kao i tu odluku.
Kazino Guru, ne vidim fer da žele da zahtevaju od mene da uložim novac da bih izvršio povlačenje.
Ostavljam vam važne slike razgovora održanog sa predstavnikom kazina.
Prilažem slike
Hello Matej,
Thank you very much for supporting me in this case, very grateful to you and all the kind Guru team!
Today, after being blocked for days, I tried to log in to my Betcris account that was blocked, the causality is that it allows me to log in, apparently they have unblocked me.
But what happens once I'm in the account?
Surprise my account is in . 0 . " zero "
$0.00
What happens, I realize that my account is completely at zero, I verify what is happening, I enter the history and I see that "BACK TO 0"
At that moment I contact the live chat "which is very bad" I ask the question why my account has no balance.
They tell me the same thing that they have always said that by management decision a refund was made by direct management decision, that I must make a deposit to be able to withdraw my winnings, but here I leave the response message from the casino representative via chat live
The values were refunded by management decision, unfortunately I cannot give you more information, since it was a direct management decision.
What happens is that with this they are forcing me to make a deposit of $2000 USD, which was the amount refunded by them, to deposit that amount of money so that I can make my withdrawal, it is something illogical. I just don't want to put more money in. I already played, I won, I already withdrawn (but they didn't pay me)
I should not deposit more money to be able to withdraw my winnings of $2500 USD, it is something they demand of me and want me to do because they only give me that answer as well as that decision.
Casino Guru, I don't see it as fair that they want to require me to deposit money in order to make a withdrawal.
I leave you important images of the conversation held with the casino representative.
I attach images
Hola Matej,
Muchas gracias por apoyarme en este caso muy agradecida contigo y todo el amable equipo de Guru!
El día de hoy luego de días bloqueada, hice el intento de entrar ha mi cuenta de Betcris que estaba bloqueada, da la causalidad que me deja entrar al parecer me han desbloqueado.
Pero que pasa una vez yo estoy adentro de la cuenta ?
Sorpresa mi cuenta está en . 0 . " cero "
$0.00
Que pasa me doy cuenta que mi cuenta está complemente en cero, verifico que pasa entro en el historial y veo que " BACK TO 0 "
en ese momento me comunico con el chat en vivo " lo cual es muy malo " hago la pregunta que por qué mi cuenta no tiene saldo.
Me dicen lo mismo que han dicho siempre que por decisión de gerencia se hizo un reembolso por decisión de de gerencia directa , que debo de ingresar un depósito para poder retirar mis ganancias, pero aquí les dejo el mensaje de respuesta del representante del casino vía chat en vivo
Los valores fueron reembolsados por decisión de gerencia, lamentablemente no te puedo brindar más información, ya que fue decisión directa de gerencia.
Que pasa que con esto me están obligando ha que hago un depósito de $2000 USD lo cual fue el valor reembolsado por parte de ellos, que ingrese esa cantidad de dinero para que pueda realizar mi retirada, es algo ilógico. Simplemente no quiero meter más dinero ya jugué ya gané ya retiré ( pero no me pagaron )
No debo ingresar más dinero para poder retirar mis ganancias de $2500 USD es algo lo cuales ellos me exigen y quieren que lo haga por que solamente me dan esa respuesta al igual que solamente esa decisión.
Casino Guru, no veo justo que me quieran exigir ingresar dinero para poder hacer una retirada.
Les dejo imágenes importante de la conversación sostenida con el representante del casino.
Prilažem slike e-pošte sa betcris timom koji zahtevaju da ponovo unesem 2000 USD na račun samo zato što oni to tako žele.
Ne želim da polažem više novca u Betcris, oni čuvaju moj dobitak koji sam pošteno zaradio.
Oni samo znaju da mi kažu istu stvar da moram da uložim 2000 dolara da bih pristupio svojoj zaradi, nešto što ne želim da radim.
Želeći da komentarišete da nemate gotovinu za navedeni depozit. Možda komentar da je nešto nelogično što žele da stavim 2000 dolara da bih mogao da podignem
Potrebna mi je vaša pomoć dragi GURU timu
Pozdrav i srećni praznici celom GURU timu
Hello again Guru team.
I attach images of email with the betcris team that are demanding that I re-enter 2000 USD into the account simply because they want it that way.
I don't want to deposit more money into Betcris, they are keeping my winnings that I earned fairly.
They only know how to tell me the same thing that I must deposit 2000 dollars to access my earnings, something that I do not want to do.
Wanting to comment that you do not have the cash for said deposit. Maybe comment that it is something illogical that they want me to put down 2000 dollars to be able to withdraw
I need your help dear GURU team
Greetings and happy holidays to the entire GURU team
Hola de nuevo equipo Guru.
adjunto imágenes de correo con el equipo de betcris que me están exigiendo volver a ingresar 2000 USD en la cuenta simplemente por que ellos quieren así.
No quiero ingresar más dinero en Betcris ellos se están quedando con mi ganancias que gane justamente.
Solamente me saben decir lo mismo que debo de ingresar 2000 dólares para acceder ha mis ganancias algo que yo no quiero hacer.
Queriendo comentar que no cuenta con el dinero en efectivo para dicho depósito. Igual comentar que es algo ilógico que quieren que meta 2000 dólares para poder retirar
Voleli bi da zamolimo kazino da odgovori na ovu pritužbu. Produžujemo timer za 7 dana. Ako kazino ne odgovori u predviđenom roku, prigovo ćemo zatvoriti kao "nerešen", što može negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Zdravo, hvala što ste mi odgovorili, jer mi je regulator pomogao, ali betcris je svojom odlukom zadržao 30% mog profita, jednostavno zato što su tako odlučili.
Dali su mi samo 1750 dolara od 2500 dolara
Veliko hvala guru timu na izdvojenom vremenu.
Nastaviću da se borim sa ovim užasnim kazinom jer je bila prava odiseja da prikupim svoj novac.
Slučaj je i dalje kod regulatora, tako da sam uspeo da prikupim 70% profita
Očigledno, zahvaljujući regulatoru, uspeo sam da prikupim 70% profita za sada, jer bi od strane betcris-a to bilo "0"
Ponavljam, za sada su zadržali 30% mog profita u trenutku povlačenja.
Ukratko, nikada ne preporučujem ovaj užasan kazino, veoma loša usluga. Imaju visoku ocenu i to treba da potvrde. Po mom iskustvu, to je najgori kazino koji sam video u svim ovim godinama koje sam igrao.
Zahtevam da se sve slike iznad stave u privatni režim, sve što ima veze sa slikama u privatnom režimu pošto postoje osetljive informacije o meni. Postavite ovaj pasus na privatni. Hvala Vam mnogo
Hello, thank you for answering me, because the regulator helped me, but betcris has kept 30% of my profit by their decision, simply because they decided it that way.
They only gave me $1750 of $2500
Many thanks to the guru team for taking the time.
I will continue in the fight with this terrible casino since it has been quite an odyssey to collect my money.
The case is still with the regulator, so I have been able to collect 70% of the profit
Obviously, thanks to the regulator I have been able to collect 70% of the profit for the moment, because on the part of betcris it would be "0"
I repeat, for the moment they have kept 30% of my profit at the time of making the withdrawal.
In short, I never recommend this terrible casino, very poor service. They have a high score they should verify that. In my experience it is the worst casino I have seen in all these years that I have been playing.
I request to put all the images above in private mode, everything that has to do with images in private mode since there is sensitive information about me. Set this paragraph to private. Thank you so much
Hola gracias por responderme, pues el regulador me ayudó, pero betcris se ha quedado con el 30% de mi ganancia por decisión de ellos, simplemente por que ellos lo decidieron de esa manera.
solo me entregaron $1750 de $2500
muchas gracias al equipo gurú por dedicarme el tiempo.
seguire en la pelea con este pésimo casino ya que ha sido toda una odisea poder cobrar mi dinero.
Todavía el caso está con el regulador, lo que he podido cobrar el 70% de la ganancia
Obvio gracias al regulador he podido cobrar por el momento el 70% de la ganancia, por que por parte de betcris sería " 0 "
repito por el momento ellos se han quedado con el 30% de mi ganancia en la hora de realizar el retiro.
En resumen no recomiendo nunca este pésimo casino muy mala atención. Tienen una puntuación alta deberían de verificar eso. Según mi experiencia es el peor casino que he podido ver en todos estos años que llevo jugando.
solicito poner todas las imágenes que están más arriba en modo privado todo lo que tiene que ver con imágenes en modo privado ya que hay información sensible sobre mi. Poner este párrafo en privado. Muchas gracias
Čudno je da je kazino zadržao 30% dobitaka, ali sam uveren da će regulator to rešiti i obezbediti da dobijete pun iznos, ili bar dati objašnjenje za kaznu.
Sve slike sam označio kao privatne.
Sada ću zatvoriti ovaj slučaj sa statusom: čekam odluku regulatora. Ponovo otvorite slučaj i ažurirajte ga kada regulator donese odluku.
Takođe sam podesio vrednost žalbe na 750 dolara pošto vam je kazino već platio 1750 dolara.
Dear DeboraMarin,
It's strange that the casino kept 30% of the winnings, but I'm confident that the regulator will address this and ensure you receive the full amount, or at least provide an explanation for the penalty.
I've marked all the pictures as private.
I will now close this case with the status: waiting for regulator's decision. Please reopen the case and update it once the regulator makes a decision.
I've also adjusted the value of the complaint to $750 since the casino has already paid you $1750.
Dragi DeboraMarin, Nadamo se da ste dobro. Želeli smo da vas informišemo o vašem slučaju koji je prethodno označen sa "Čekajući na regulatora" na našoj stranici. Vaš prigovor je sada automatski otvoren ponovo i želimo da znamo da li je bilo nekih pomaka od naše poslednje komunikacije. Ako je regulatorno telo rešilo vaš prigovor u vašu korist, molimo vas da ažurirate vaš prigovor. Alternativno, ako je odlučeno u korist kazina, feedback je jednako bitan. Razumemo da je određeno vreme prošlo, ali ažuriranje prigovora nam omogućava da preduzmemo određene korake, kao što je davanje negativnih poena za kazino, ili upozoravanje igrača da regulator podržava radnje kazina. Zaista smo zahvalni na vašoj kooperaciji i vaš odgovor bi nam zaista bio značajan. Hvala u napred na vremenu i odgovoru.
Dear DeboraMarin, We hope this finds you well. We would like to ask you to provide an update regarding this case, which was previously marked as "Waiting for Regulator" on our website. Your complaint has now been automatically reopened, and we are eager to know if there have been any recent developments or resolutions since our last communication. If the ADR or the Licensing Authority has resolved things in your favor, please update the thread and send over the official statement to my email. Alternatively, if the ruling favored the casino, your insights are just as crucial. We understand that some time has passed, but updating your complaint will allow us to take appropriate action, such as issuing black points to the casino in case the ruling is in your favor or warning other players and users about instances where the authority supports the operator. We truly appreciate your cooperation, and your response would be of great assistance to us. Thank you in advance for your reply.
Voleli bi da zamolimo kazino da odgovori na ovu pritužbu. Produžujemo timer za 7 dana. Ako kazino ne odgovori u predviđenom roku, prigovo ćemo zatvoriti kao "nerešen", što može negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Nažalost, nijedna strana nije odgovorila na ovu žalbu, tako da ostaje da se nadamo da je situacija nekako rešena. Zatvaramo ovu žalbu sa statusom: igrač je prestao da odgovara. Međutim, bilo koja strana može ponovo da otvori žalbu u bilo kom trenutku i pruži nam potrebne informacije.
Unfortunately, neither side responded to this complaint, so we can only hope that the situation was resolved somehow. We are closing this complaint with the status: player stopped responding. However, either side can reopen the complaint at any time and provide us with the necessary information.
Ponovo smo otvorili ovu žalbu na zahtev DeboraMarin. Želeli bismo da dozvolimo ovom slučaju još jednu šansu da se reši i pomognemo obema uključenim stranama da donesu zadovoljavajući zaključak.
We’ve reopened this complaint at the request of DeboraMarin. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
Zdravo, regulator mi je dao slučaj u moju korist, to je rešeno sa kazino regulatorom koji je naterao betcris da mi plati. Hvala puno guruu tima. Ne preporučujem taj strašni betcris kazino.
Kazino je morao da mi plati rešenjem koje sam im poslao da ponovo otvore slučaj. Betcris nije želeo da plati, ali ih je naterao Regulator.
Molimo da ovu poruku učinite privatnom sve što sam poslao u ovom odgovoru
Hello, the regulator gave me the case in my favor, it was resolved with the casino regulator who made betcris pay me. Thank you very much team guru I do not recommend that terrible betcris casino.
The casino had to pay me with the resolution I sent them to reopen the case. Betcris did not want to pay but they were forced by the Regulator.
Please make this message private everything I sent in this reply
Hola, el regulador me dió el caso a mi favor se resolvió con el regulador de casino que hizo que betcris me pagara. Muchas gracias equipo gurú no recomiendo ese casino betcris pésimo.
el casino me tuvo que pagar con la resolución que les envié para abrir reabrir el caso. De parte de betcris no querían pagar pero fueron obligados por el Regulador.
Porfavor poner este mensaje en privado todo lo que envié en esta respuesta
