The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had communicated with the casino regarding the delay, and it had been confirmed that the withdrawal had been processed. The player had been informed that funds could take an additional 3-5 working days to appear in their account. The issue was marked as resolved after the player acknowledged the resolution.
Igrač iz Nemačke je na povlačenje čekao manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Tim za žalbe je komunicirao sa kazinom u vezi sa kašnjenjem i potvrđeno je da je povlačenje obrađeno. Igrač je obavešten da je potrebno dodatnih 3-5 radnih dana da se sredstva pojave na njegovom računu. Problem je označen kao rešen nakon što je igrač potvrdio rešenje.
Zdravo dragi Casino Guru timu...
Čekam već četiri dana da se obradi moja isplata od samo 400 evra. Treba mi novac što pre da platim račun.
U ćaskanju podrške, više puta ste zavaravani istim kopiranim tekstom „da će isplata trajati 3 dana". Ovi dani su sada istekli, a isplata još uvek nije obrađena...
Molim za pojašnjenje jer sam dosta čuo i zavisim od novca.
Hello dear Casino Guru team...
I've been waiting for four days now for my payout of just €400 to be processed. I need the money promptly to pay a bill.
In the support chat, you're repeatedly fobbed off with the same copied text "that the payout will take 3 days." These days are now up, and the payout still hasn't been processed...
I'm asking for clarification because I've heard a lot and I depend on the money.
Hallo Liebes Casino Guru Team...
Ich warte nun seid 4 Tagen auf die Bearbeitung meiner Auszahlung in höhe von nur 400 Euro. Das Geld benötige ich zeitnah um eine Rechnung zu bezahlen..
Im Support Chat wird man immer wieder vertröstet mit den gleichen ab-kopierten Text "das die Auszahlung 3 Tage dauert" diese sind jetzt rum und die Auszahlung wurde immer noch nicht bearbeitet...
Ich bitte um Klärung weil ich jetzt vieles gehört habe und ich angewiesen bin auf das Geld.
Dear MPMP93,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Zdravo MPMP93,
Sa zadovoljstvom potvrđujemo da je vaše povlačenje obrađeno i da je novac poslat sa naše strane.
Može proći 3 do 5 radnih dana da se sredstva pojave na vašem računu, međutim, to zavisi od načina plaćanja koji se koristi i standarda vaše banke.
Srdačan pozdrav,
BetHall tim.
Hello MPMP93,
We are happy to confirm that your withdrawal has been processed, and the money has been sent from our side.
The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.
Best regards,
BetHall team.
Hvala vam puno 🙂 Slučaj se može označiti kao rešen 🙂
Thank you very much 🙂 case can be marked as resolved 🙂
Vielen dank 🙂 fall kann als geregelt markiert werden 🙂
Poštovani MPMP93,
Drago nam je da čujemo da je vaš problem rešen. Označićemo žalbu kao „rešenu" u našem sistemu. Cenimo vašu saradnju i potvrdu. Ako ikada naiđete na probleme sa ovim ili bilo kojim drugim kazinom u budućnosti, slobodno se obratite našem Centru za rešavanje žalbi. Tu smo da pomognemo.
Kao što znate, mi ne naplaćujemo naše usluge, niti primamo napojnice. Međutim, bili bismo vam veoma zahvalni ako biste odvojili trenutak i podelili svoje iskustvo sa našim uslugama na Trustpilot https://vvv.trustpilot.com/evaluate/casino.guru . Iskren pregled, zajedno sa svim predlozima za poboljšanje, bio bi od neprocenjive vrednosti. Vaše povratne informacije mogu pomoći drugima koji možda razmišljaju da nas kontaktiraju za pomoć u vezi sa problemima vezanim za onlajn kazino.
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Hvala unapred na izdvojenom vremenu.
Srdačan pozdrav,
Nick Bacon
Casino.Guru
Dear MPMP93,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
Casino.Guru
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
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