Dragi keacefennell,
Ja sam Michal i preuzeo sam vašu žalbu. Pregledao sam vaš slučaj i kao što je moja koleginica Petronela spomenula, KIC je veoma važan i suštinski proces koji niko od ozbiljnih i licenciranih kazina ne shvata olako. Kao deo ovog procesa, kazina mogu da zahtevaju od vas da verifikujete svoje načine plaćanja i (iako to nije baš uobičajeno) da zahtevaju video snimak vaše platne kartice. Razumem da je u vašem slučaju bilo malo teško. Samo da proverim, da li se vaša kartica u vašem digitalnom novčaniku (applepai) razlikuje (različiti brojevi kartica, itd.) od fizičke? Da li sam dobro razumeo iz e-poruka koje ste podelili sa nama, da ste već podneli žalbu Odboru za kontrolu igara na sreću Pensilvanije (PGCB)?
Kontaktiraću kazino da rasvetlimo ovu stvar.
Želeli bismo da pozovemo betPARKS Casino PA da se pridruži razgovoru.
Poštovani betPARKS Casino PA,
Možete li dati više informacija o problemu igrača sa verifikacijom njegove bankovne kartice? Igrač vas je obavestio da zapravo ne koristi fizičku karticu, već digitalnu karticu. Ako sam dobro razumeo, igrač vam je dao izvod iz banke, tako da bi trebalo da budete u mogućnosti da potvrdite podatke o igračevoj banci i kartici (čak i digitalnoj kartici). Naveli ste da vam je igrač dao izmenjene dokumente, da li je to u vezi sa bankovnom karticom ili drugim dokumentima? Ako informacije ne mogu da se dele javno, slobodno mi ih prosledite na _KSKSKSKSKS_0@email.kkkkk
Dear keacefennell,
I'm Michal and I have taken over your complaint. I have reviewed your case and as my colleague Petronela mentioned KYC is a very important and essential process that none of the serious and licensed casinos take lightly. As part of this process, the casinos can request you to verify your payment methods and (although this is not very common) request a video of your payment card. I understand that in your case it was a bit difficult. Just to check, is your card in your digital wallet (applepay) different (different card numbers, etc.) from the physical one? Do I understand correctly from the emails you have shared with us, that you have already submitted a complaint to the Pennsylvania Gaming Control Board (PGCB)?
I will contact the casino to shed more light on this matter.
We would like to invite betPARX Casino PA to join the conversation.
Dear betPARX Casino PA,
Can you please provide more information about the player's issue with the verification of their bank card? The player has informed you that they don't really use the physical card, instead, they use the digital card. If I understand correctly the player has provided you with their bank statement so you should be able to confirm the player's bank and card (even digital card) details. You stated that the player has provided you with altered documents, is this in regard to the bank card or other documents as well? If the information can't be shared publicly, please feel free to forward it to me at michal.k@casino.guru
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